Leasing Agent

The Leasing Agent is responsible for attracting and leasing units to prospective residents while delivering excellent customer service. This role involves touring the property, explaining lease terms, processing applications, and supporting occupancy goals while ensuring compliance with company policies and Fair Housing regulations. Job Summary The Leasing Agent is responsible for leasing apartments or commercial units by attracting, touring, and converting prospective tenants into residents. This role serves as the primary point of contact for prospects and residents, providing excellent customer service while supporting occupancy and revenue goals. Key Responsibilities Greet prospective tenants and respond to leasing inquiries in person, by phone, email, and online platforms Conduct property tours and present features, amenities, and benefits Qualify prospects, explain leasing terms, and close leases Process rental applications, run background and credit checks, and prepare lease documents Maintain accurate leasing records and update property management software Follow up with prospects to maximize occupancy rates Assist with move‑ins and move‑outs, including unit inspections and key distribution Handle resident questions, concerns, and service requests professionally Support marketing efforts such as online listings, signage, and community events Ensure the leasing office and model units are clean, organized, and welcoming Comply with Fair Housing laws and company policies at all times Qualifications High school diploma or equivalent required; college coursework in business, real estate, or hospitality preferred Previous leasing, sales, customer service, or real estate experience preferred Strong communication, interpersonal, and sales skills Ability to work weekends and flexible hours as needed Proficiency with property management software and Microsoft Office (or similar systems) Detail-oriented with strong organizational skills Skills & Competencies Customer-focused mindset Sales and negotiation abilities Professional appearance and demeanor Problem-solving and conflict resolution skills Ability to multitask in a fast-paced environment Compensation & Benefits Competitive hourly wage and/or commission structure Benefits package may include health insurance, paid time off, and housing discounts Training and career growth opportunities Work Environment Office-based with frequent interaction with residents and prospects May require walking the property and touring units #J-18808-Ljbffr