Account Sales Manager

Account Sales Manager

Position: Sales Account Manager

Immediate Supervisor: President

Status: Exempt

General Purpose of Position: A Sales Account Manager is primarily responsible for managing existing client relationships, driving revenue growth by identifying new sales opportunities within those accounts, maintaining customer satisfaction, and ensuring long-term account success by proactively addressing client needs, often through cross-selling and upselling, while achieving assigned sales targets and KPIs; acting as the primary point of contact for their assigned accounts.

Essential Job Duties:

1. Build and maintain strong relationships with assigned clients, understanding their needs and goals to provide tailored solutions.
2. Identify potential new business opportunities within existing accounts, proactively present solutions, and close deals to achieve sales targets.
3. Develop strategic account plans for each client, including sales strategies, renewal strategies, and cross-selling opportunities.
4. Resolve customer issues promptly, address concerns, and ensure a positive customer experience.
5. Accurately forecast sales performance to manage expectations.
6. Negotiate contract terms and pricing with clients to maximize profitability.
7. Utilize sales data and insights to identify trends, optimize sales strategies, and inform decision-making.
8. Work closely with internal teams to deliver a seamless customer experience.
9. Prepare regular sales reports, present findings to management, and provide updates on account status.

Qualifications and Job Requirements

1. Excellent communication and interpersonal skills to build rapport with clients
2. Strong sales acumen, including lead generation, qualification, negotiation, and closing techniques
3. Analytical skills to interpret data and identify sales opportunities
4. Understanding of industry trends and competitive landscape
5. Experience in financial & utilization forecasting
6. Proficient in Salesforce systems and sales tools is preferred but not required

Additional Qualifications and Job Requirements

1. High school diploma or equivalent
2. Minimum 2 years of experience in business, marketing, or a related field, but experience in account management is preferred
3. Must be able to stand, sit, bend, or climb for long periods of time
4. Ability to travel
5. Ability to work irregular hours and be available for calls from customers
6. Ability to effectively communicate and lead
7. Ability to successfully solve problems
8. Comply with all Stingray policies and procedures and all health and safety policies

Environment: Frequent exposure to outdoor elements including wet, humid conditions and extreme heat or cold.