Software Engineer II

Role Description

Neumo is seeking an Implementation Engineer. This is a customer-facing engineering role responsible for supporting, designing, and enhancing mission‑critical software used by clients in live production environments. This position blends senior-level customer support, requirements discovery, hands-on software engineering, and Software Implementation, with a strong focus on customer experience, system reliability, and product evolution.

This role serves as a key bridge between customers and internal teams, translating real‑world customer needs into actionable technical solutions. The ideal candidate is equally comfortable on customer escalation calls and writing production-quality code, and understands the direct business impact that engineering decisions have on enterprise customers. Court Case Management experience is strongly preferred.

Duties and Responsibilities

• Customer Support & Implementation
  • Implement Change Requests, creating detailed technical specifications, system designs, and user interfaces.
  • Participate in client discovery sessions, demos, and requirement-gathering meetings.
  • Collaborate with Product Management to balance immediate customer needs with long-term platform strategy.
  • Diagnose and resolve complex customer-reported issues across application, database, and infrastructure layers.
  • Participate directly in customer calls, escalation meetings, and post‑incident reviews.
  • Document issues, root causes, and resolutions in Jira or other ticketing systems.
  • Use customer-reported severity and business impact to prioritize triage and fixes.
  • Build and maintain internal knowledge base articles and customer-facing documentation.
  • This is a customer-facing engineering role. Clear, empathetic communication with non-technical users is essential.
  • Perform other duties as assigned.
• Coding & Implementation
  • Design and develop scalable, maintainable, and secure applications using Java and related technologies.
  • Contribute across both frontend and backend components of the platform.
  • Follow established performance, security, and coding standards.
  • Develop features with a strong focus on usability, accessibility, reliability, and performance.
• Integration
  • Integrate new functionality into existing systems with minimal disruption to live environments.
  • Coordinate with customer-facing teams to ensure seamless deployments.
  • Assess risk, dependencies, and potential regressions prior to releases.
• Testing & Quality Assurance
  • Develop and execute comprehensive testing plans, including customer workflow validation.
  • Work closely with QA to communicate feature impact on customer use cases and integrations.
  • Reproduce customer-reported issues by replicating real-world environments whenever possible.
• Maintenance & Bug Fixes
  • Perform code reviews, refactoring, and optimization to reduce technical debt.
  • Identify and resolve defects with a focus on customer experience.
  • Modernize older code and frameworks as part of ongoing platform improvement.
  • Stay current with technology upgrades and best practices.
• Application, Database & Operational Performance
  • Optimize application and database performance through profiling and query optimization.
  • Monitor and improve scalability for increasing user loads.
  • Implement performance monitoring and establish SLAs tied to customer experience metrics (uptime, response times).
  • Support server, networking, OS-level configuration, and application security initiatives.
• Collaboration & Ongoing Training
  • Serve as a technical resource for Sales, Support, and Customer Success teams.
  • Mentor team members through code reviews, retrospectives, and knowledge sharing.
  • Participate in Innovation/Hack Day initiatives.
  • Continuously develop both technical expertise and customer communication skills.

Qualifications

• 5+ years of combined experience in customer support, software engineering, or customer-facing technical roles.
• Strong experience troubleshooting production systems.
• Court Case Management system experience.
• Experience in SaaS, public sector, government technology, or enterprise software.
• Prior customer-facing engineering, professional services, or solutions engineering experience.
• Experience supporting live customer environments with strict uptime requirements.
• Familiarity with SQL, Linux, and cloud-based systems.

Knowledge, Skills and Abilities

• Languages: Java, Kotlin, JavaScript, TypeScript, HTML/CSS.
• Front-End Frameworks: Angular, NgRx, React, Redux, GraphQL.
• Databases: Oracle, SQL Server, MongoDB, Redis.
• Other Frameworks: ActiveMQ, MuleESB.
• Cloud Platforms: AWS, Azure.

Work Environment

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Company Description

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.