FOH Shift Supervisor

FOH Shift Supervisor

About the Organization: Dividend Restaurant Group (DRG) was built on the core belief that the foundation of a company is defined by the character of the team, the versatility of its systems and the discipline of its actions. DRG is a guest first and team focused organization that has a successful track record of revitalizing iconic brands and driving value for all stakeholders. Housed in Denver, DRG brings together some of the country's best-known brands, leveraging an industry-leading platform with a clear vision for continued growth. Our driving mantra- we pay 'dividends' to every stakeholder of our business; our guests, our team members, our vendors and our financial partners, all in different but meaningful ways.

Description: The FOH Shift Supervisor acts as a working team 'lead' for the FOH Team but does not have salaried management responsibilities. The FOH Shift Supervisor is expected to uphold all company policies, protocols, and procedures and demonstrate a high level of integrity and leadership within the team. As an extension of management, a FOH Shift supervisor is an experienced FOH Team Member and a resource for other Team Members within the restaurant. As a FOH Shift Supervisor, you will uphold all job duties to the highest professional and business standards at all times by promoting DRG's Core Pillars and providing our guests with an exceptional dining experience.

Essential Duties and Responsibilities:

• Conduct table visits throughout the shift to ensure guest satisfaction.
• Assists with Guest recovery to ensure all issues are resolved prior to the Guests leaving the restaurant.
• Assists management with Guest experience and loyalty development.
• Maintains good energy and positive image to the Guests and staff during the shift.
• Assists management with training and developing Team Members.
• Enthusiastically encourages the team to deliver the highest level of Hospitality per DRG's Core Pillars of Sustained Success.
• Assists management in achieving targeted budgets, goals, and objectives.
• Displays ownership of DRG's vision, values, and Leadership.
• Demonstrates solid knowledge of Policies and Procedures.
• Demonstrates thorough recipe knowledge and awareness of food and beverage quality/safety.
• Responsible for reporting any misconduct or violations of company policy to GM, DO, and Human Resources.
• Responsible for completing all shift check lists, daily paperwork, and routines within the restaurant.
• Ensures the profitability of restaurant operations by operating within food costs, and labor productivity guidelines.

Position Requirements - Qualifications/Requirements:

• 1 year of Casual Dining, Upscale Casual Dining or Fine Dining Experience.
• Strong communication skills, with enthusiasm and a passion for hospitality.
• Strong attention to detail and excellent communication skills.
• Ability to effectively communicate, assist and identify training and development opportunities for Team Members.
• Professional conduct.
• Educational/Experience Requirements: At least six months of related experience preferred. High school diploma or general equivalency diploma (GED) preferred. Responsible Liquor Service Certificate.
• PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by a FOH Shift Supervisor to successfully perform the essential functions of the job. While performing the duties of this job, the FOH Shift Supervisor will be regularly required to stand, walk, use hands/fingers, to handle or feel; reach with hands and arms; climb or balance; and talk or hear. The Team Member will be occasionally required to stoop, kneel, crouch, or crawl and taste or smell. FOH Shift Supervisor may occasionally lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Salary Range

Position - FOH Shift Supervisor

Division - Sullivan's Steakhouse

Exempt/Non-Exempt - Non-Exempt

EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Dividend Restaurant Group