Client Services Coordinator

Company Description

Apple Debt Relief specializes in helping business owners resolve Merchant Cash Advance (MCA) debt, creditor disputes, and related commercial debt matters. We work alongside attorneys experienced in MCA litigation and commercial debt to help clients navigate complex financial situations and work toward sustainable resolutions.

Role Description

We are seeking a Client Services Coordinator to join our team full-time in our Brooklyn, NY office.

This is a support-focused role designed to help our client services and operations teams stay ahead of a growing client workload. Rather than managing a dedicated caseload, the Client Services Coordinator will step in wherever additional support is needed - following up with clients, gathering documents and information, providing routine status updates, updating client records, and helping ensure outstanding tasks don't fall through the cracks. The compensation for this position is a $50,000 salary with bonuses.

Day-to-day responsibilities may include:

• Communicating with clients by phone, email, and text to obtain information, documents, or updates
• Following up with clients on outstanding requests and next steps
• Assisting team members with client communications during periods of high volume
• Preparing and organizing client information and documentation for internal or attorney review
• Updating client records, notes, statuses, and tasks within our CRM
• Helping track outstanding client matters and ensuring necessary follow-ups are completed
• Coordinating information between clients, internal team members, and legal professionals
• Assisting with general administrative and operational tasks as needed

This position is ideal for someone who is organized, comfortable speaking with business owners, and able to move between different tasks and client situations throughout the day.

Qualifications

• Strong communication and customer service skills
• Professional and confident phone and email communication
• Excellent organization and attention to detail
• Ability to prioritize multiple requests in a fast-paced environment
• Comfortable learning and working within CRM and client management systems
• Reliable follow-through and the ability to identify tasks that still need attention
• Ability to work collaboratively and step in where additional support is needed
• Comfortable handling sensitive business and financial information
• Prior experience in client services, administrative support, financial services, legal services, collections, or debt-related services is preferred but not required
• High school diploma or equivalent required
• Must be able to work full-time on-site in Brooklyn, NY

What We're Looking For

We're looking for someone reliable, organized, and comfortable dealing with clients. This role is primarily there to support the rest of our client services team when workloads get heavy, so you should be comfortable picking up different tasks throughout the day and following them through to completion.

You don't need prior experience with merchant cash advances or commercial debt - we'll teach you how our process works. Experience in an office, customer service, legal, financial, or administrative role is helpful, but being dependable, communicating well, and staying on top of your work are more important.