Client Support Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Client Support Coordinator – JLL What this job involves: As a Client Support Coordinator for our Enterprise Solutions team with ATG, you will play a pivotal role in ensuring our Healthcare Facility clients achieve success with the complex enterprise solutions deployed on our platform. This position offers an exciting opportunity to make a significant contribution to JLL's ongoing success in the Healthcare market by providing comprehensive support, training, and account management. Reporting to the Director of Client Support & Training, you will serve as a trusted partner to clients, helping them maximize the value of their technology investments while contributing to JLL's commitment to excellence in client service. What your day-to-day will look like: Provide first-line support and troubleshooting for more than 10 complex enterprise solutions, including thorough analysis of data to resolve client issues effectively. Perform data fixes within SQL databases as needed, ensuring data integrity, stability, and optimal system performance. Handle comprehensive user management, including processing new and renewal access requests and establishing proper access levels within specific solutions. Act as Project Manager to implement enterprise solutions by collaborating with clients to identify specific needs, configuration requirements, and project timelines. Serve as Trainer to provide training sessions upon project completion as well as on-demand training for existing clients to enhance their solution utilization. Proactively reach out quarterly to assigned clients as their Account Manager to touch base, address issues, escalate concerns when necessary, and follow through to resolution. Utilize active listening skills to identify opportunities to expand client use of existing solutions and develop interest in solutions not yet implemented. Communicate effectively within the team and with cross-functional teams to ensure timely resolution of issues and deliver a positive client experience. Share client feedback about solutions to support continuous improvement of the client experience and enhancement of solution capabilities Required Qualifications: Ability to take initiative and act independently with minimal supervision in a client-facing environment. Strong analytical, organizational, and coordination skills to manage multiple priorities effectively. Detail-oriented approach with strong verbal and written communication skills. Business standard English proficiency (written and spoken). Proficiency with MS Office suite, especially Outlook, Excel, and PowerPoint. Strong presentation skills for client training and demonstration sessions. Agile work style with the ability to adapt as business requirements evolve. Preferred Qualifications: Experience with SQL database management and data analysis. Previous experience in a client support, account management, or project coordination role. Background working in the Healthcare industry or supporting Healthcare facilities. Experience with enterprise software solutions and technology platforms. Demonstrated ability to work effectively in a fast-paced environment with competing priorities. Willingness and ability to travel occasionally to client sites, including out-of-town travel. Project management or training certification or demonstrated experience in these areas.[Source: Sara shared 9-4-2025 JLL Job Description Template.docx] Location: Remote, US only Work Shift: 8:00am to 5:00pm CST Salary: $65,000 per year This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 70,000.00 – 70,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Text Constant This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.