Dispatcher

Job Description

Job Description

Title: Service Scheduler

Location: 100% Onsite – Pelham, AL 35124

Duration: 12+ months assignment (Possibility of extension)

Pay: $20.00 – 21.38/hr. USD on W2

Shift: 1st shift (7am-4pm)

 

Job Description:

Overview/Responsibilities:

Operations Coordinator – Job description

• Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
• Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Keeps equipment operational by following manufacturer instructions and established procedures.
• Secures information by completing database backups.
• Provides historical reference by utilizing filing and retrieval systems.

 

Job Specific Requirements:

• Answer phones – 2nd line of defense for calls
• Book T&M jobs, order parts, or issue POs for T&M as needed.
• Dispatching – as needed
• Ensuring parts are returned to RC in a timely manner
• Need to return calls when applicable
• Keep warehouse organized – moving parts around – (no heavy lifting or machine operation)

 

Key Capabilities & Skills Needed

• Detail oriented
• Previous dispatch experience
• Clear written and verbal communication skills for cross-functional collaboration.
• Planning Skills
• Organization and timeliness
• Experience: 2 to 3+ years in dispatch & operations, administration or a related support role.

 

Education HS Diploma/GED

 

Responsibilities –

Process material returns, answer office phone calls to service line, book jobs for technicians

 

Experience/Qualifications Location –

include minimum years of experience required: 2 years of experience in HVAC industry

 

EEO Employer:

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

 

Employee Benefits:

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

 

Who we are:

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions ta diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

 

What we do:

We implement our metric-driven processes to offer a unique mix of cost-effective staffing solutions tour clients that include – temporary, temp to perm and permanent staffing of IT and Non-IT professionals. We distinguish ourselves with our “high touch” approach and offer lasting relationships by consistently delivering high value tour clients. This is based on our global delivery capability, deep technical and domain expertise- all harnessed by our adaptive quality processes and strong recruiting methodologies.

 

What you can expect from us:

As a customer-centric organization, LanceSoft strives to ensure that its employees also demonstrate high commitment levels. Hence, we provide an environment that is driven by intellect, innovation, integrity, creativity, growth, and fun.

\nCompany Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals

Company Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals