Service Scheduler - ADV

Service Scheduler

Job Duration: 12+ months Est. Pay Range: 20.00 - 22.00 /hr. USD Work Type: Onsite

Overview/Responsibilities

Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel. Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries. Maintains customer confidence and protects operations by keeping information confidential. Keeps equipment operational by following manufacturer instructions and established procedures. Secures information by completing database backups. Provides historical reference by utilizing filing and retrieval systems.

Job Specific Requirements

Answer phones 2nd line of defense for calls Book T&M jobs, order parts, or issue POs for T&M as needed. Dispatching as needed Ensuring parts are returned to RC in a timely manner Need to return calls when applicable Keep warehouse organized moving parts around (no heavy lifting or machine operation)

Key Capabilities & Skills Needed

Detail oriented Previous dispatch experience Clear written and verbal communication skills for cross-functional collaboration. Planning Skills Organization and timeliness