System Technician
Lucidity Networks
Job Description
Job Description
The System Technician will provide day-to-day support to our customers, configure and deploy new equipment, work on projects and assist the team the team as needed. This role requires top-notch technical skills and experience, a professional manner, and excellent communication skills. Prior IT support experience, including the use of remote monitoring and management software is preferred.
Lucidity is a Managed Service Provider supporting small to mid-size businesses in the Greater Rochester area and surrounding communities. Lucidity Networks takes pride in supporting its employees and customers. Lucidity has been in business for 6 years and is continuing to grow.
BenefitsAnnual Base Salary Based on Experience
Paid Time Off (PTO)
Dental Insurance
Health Insurance
Disability Insurance
Parental Leave
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
ResponsibilitiesProvide day-to-day support, administration, troubleshooting and repair of the customers computers.
Perform daily support and monthly review of customer infrastructures.
Installs, test and maintains necessary desktop hardware and software, including peripherals, desktops, and wiring.
Performs desktop troubleshooting to isolate and diagnose common desktop problems.
Perform high-level technical analysis to identify and resolve PC / Network related problems and performance issues.
Interface with users, external vendors, and customers as necessary.
Work with and assist engineers as needed
Prepares and maintains documentation of desktop configurations and inventory.
Plan and undertake scheduled maintenance upgrades.
Evaluate technologies and make recommendations for improvement.
RequirementsBachelor's degree in information technology, computer science or equivalent related computer experience may substitute for degree.
3-5 years of experience supporting and administering a networked computer environment.
Strong technical and problem-solving skills.
Proven success working independently with little to no supervision.
Experience with Microsoft Outlook, Excel, Word, PowerPoint is a must.
Must have effective written and verbal communication skills required.
Ability to multi-task, organize, plan, and prioritize work.
$25 - $35 per hour
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