Accenture Construct - Community Service Representative, ANS

Job Description

Job Description

You've Never Been Satisfied with "Good Enough."

You didn't get into this to manage one piece of a project. You got into it to change how the world gets built.

At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving — smarter, safer and more sustainably.

You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of it. We take on whole programs, from early strategy through construction and handover, and we stand behind how they land.

Because “good enough” builds the past. You're here to build what's next.

Visit us here to learn more about ​Accenture Construct

As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture LLP or one of our other legal entities - Accenture Construct LLC or Accenture Construct Inc., with benefits varying by country and role, so please check with your recruiter for details.

THE WORK:

• You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives.
• You’ll provide proactive customer assistance and advocacy regarding utility billing issues.
• You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
• You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
• You’ll serve as a resource for builders and developers regarding connections within our service areas.
• You’ll represent the client before other governmental agencies, including city and county commission meetings.
• You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
• You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
• You’ll develop strategies and methods to enhance and encourage public involvement.
• You’ll prepare and present written and verbal communications for various audiences.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.
• With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE'S WHAT YOU'LL NEED:

• Bachelor's degree in communications, public administration, business, planning/community development, or a related field
• At least five (5) years of hands-on experience in customer/public assistance work

BONUS POINTS IF YOU HAVE:

• Successfully built a team approach to customer problem-solving and resolved complex issues
• Experience presenting to elected officials, civic organizations, and neighborhood groups
• Skill in making sound decisions and exercising sound judgment in various situations
• Proficiency in coordinating customer service issues with officials and the public
• Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
• Strong communication skills, both oral and written, with the ability to present information clearly
• Knowledge of public relations strategies, media relations, and public involvement techniques
• Skill in designing and managing public involvement programs and promotional materials
• Capable of working both independently and as part of a team to achieve goals
• Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Illinois, Maine, Minnesota, California, Colorado, District of Columbia, Maryland, Massachusetts, New York, New Jersey, Ohio, Virginia or Washington as set forth below.

WHAT'S IN IT FOR YOU

• The biggest builds going. Hyperscale data centers, grid and generation, transit and rail, chip fabs, mines, water. If it's complex and it matters, it's on our list.
• You own the outcome. Not a workstream. Not a deliverable. Whether the program lands.
• AI that shows up on site. Program control that predicts instead of records. You'll use it, and you'll help shape it.
• Scale without the distance. More than 5,000 practitioners across the Americas, EMEA and APAC, on a team small enough that people know your name.
• Serious investment in you. Leadership development, technical upskilling and certification support.
• Work that outlasts you. People will use what you build for forty years without knowing your name. That's the point.
• Recognition that means something in this industry. Accenture Construct is ranked #6 globally in ENR's 2026 Top 50 Program Management Firms and #4 in Building Design + Construction's Top 80 Construction Management Firms for 2026.

ABOUT ACCENTURE CONSTRUCT

• Accenture Construct is Accenture's global capital projects business.
• The data centers behind AI. The grid behind the energy transition. The rail, water and airports everything else runs on.
• We plan them, engineer them, deliver them and hand them over — and unlike most of this market, we're on the hook for whether they land on time. More than 5,000 practitioners across the Americas, EMEA and APAC. One team that owns the whole thing.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture Construct offers a comprehensive benefits package including medical, dental, and vision coverage; basic life and AD&D insurance; short- and long-term disability; a 401(k) with employer match; health savings and flexible spending accounts; paid time off and holidays; paid maternity and parental caregiver leave; adoption and surrogacy assistance; supplemental insurance plans; an employee assistance program; legal resources; and identity theft protection.

Benefits eligibility may vary by state, country, and role. Please connect with your recruiter for more information.