Senior Solutions Consultant - Order Management (Telecom)

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Customer Support Operations team is responsible for delivering and supporting complex order management solutions for telecommunications service providers, ensuring successful implementation, optimization, and ongoing customer satisfaction. This team operates at the intersection of Product, Sales, and Customer Success, directly influencing client outcomes and long-term partnerships. This role reports to the Sr. leader overseeing Customer Support Operations and works alongside a distributed team of experienced consultants supporting enterprise customer deployments. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week. Role Overview and Core Responsibilities Lead the end-to-end deployment and implementation of complex order management solutions for telecommunications customers, ensuring alignment with business requirements and successful delivery Serve as a trusted advisor to customers, providing guidance on industry best practices for Access and Voice service ordering and system utilization Configure and tailor TransUnion Order Management solutions to meet unique customer environments and business needs Own customer relationships throughout implementation, including leading project kickoff calls, facilitating weekly status updates, and driving delivery milestones Act as a liaison between customers, Product Management, and Account teams to manage enhancements, prioritize needs, and align solutions with product capabilities Manage multiple concurrent projects or large-scale deployments, balancing priorities across customers, timelines, and internal stakeholders Participate in testing, validation, and go‑live activities to ensure seamless transitions and successful solution adoption Identify opportunities for optimization, enhancements, and additional value creation to support customer success and business growth Contribute to internal knowledge sharing and continuous improvement initiatives across processes, tools, and delivery approaches Maintain a deep understanding of customer workflows, upstream/downstream impacts, and system functionality to drive informed decision‑making Travel may be required to support customer engagements and internal collaboration at TransUnion offices. Required Knowledge and Experiences 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order management solutions Demonstrated experience leading customer‑facing implementations or deployments of complex software solutions, with the ability to manage project lifecycles from initiation through delivery Strong functional understanding of order management systems and workflows, including how and why processes operate within telecommunications environments Proven ability to manage customer relationships and lead structured engagements (e.g., project kickoffs, status calls, business reviews), ensuring clarity, alignment, and delivery success Experience working within cross‑functional environments, partnering with Product, Sales, and customer stakeholders to drive outcomes and resolve issues Required Technical Skills Experience configuring or implementing order management or workflow‑based systems within telecommunications environments Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, and Outlook, to support documentation, communication, and stakeholder reporting Ability to analyze and interpret workflow processes and system behaviors to support implementation, troubleshooting, and optimization Familiarity with telecommunications ordering frameworks, including Access Services Request (ASR) and/or Local Service Request (LSR) processes Preferred Skills and Qualifications We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: Experience across both ASR and LSR domains, with the ability to bridge knowledge across multiple ordering frameworks Background working on both the customer/client side and solution provider/vendor side of telecommunications implementations Strong learning agility and curiosity, with a demonstrated desire to expand technical and functional expertise into adjacent areas Experience supporting large‑scale or enterprise customer deployments with multiple stakeholders and complex requirements Ability to identify process improvements and recommend enhancements that drive efficiency, scalability, and customer value #LI-TE1 Benefits that support every part of your life: For Your Health Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable. For Your Protection We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage. For Your Family From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary View email address on click.appcast.io membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return. For Your Future Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently. For You Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for non‑exempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back. For Your Wellness Access 24/7 support including professional therapy, coaching, and emotional wellbeing programs alongside guided meditation and resources that support physical, mental, social, and financial wellness. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting View email address on click.appcast.io. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position. Pay Scale Information: The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development—while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good You'll work with great people, pioneering products and cutting‑edge technology. TransUnion's Internal Job Title: Sr Advisor, Solutions Consulting Company: TransUnion LLC #J-18808-Ljbffr