Technical Program Manager

Role Description

Lead a mission-critical platform engineering program supporting the Department of Veterans Affairs (VA)! As the Program Manager, you will support technical, management, and administrative aspects directly impacting Veteran care.

The Technical Program Manager provides strategic oversight and day-to-day management of a mission-critical VA healthcare cloud application while ensuring all contract requirements are performed in accordance with approved plans, schedules, and performance standards under a Scaled Agile Framework (SAFe).

Qualifications

• 10 years of experience in program or project management
• 5 years of experience managing complex federal information technology (IT) programs
• Bachelor's Degree in information technology, computer science, engineering, business administration or related field
• Project Management Professional (PMP) certification (preferred)

Requirements

• Expert experience successfully managing complex technical programs in an Agile SAFe environment
• Expert experience supporting Federal Government programs and comparable enterprise-level applications and services that deliver Mission-Critical functionality
• Expert experience maintaining regular communication with the Contracting Officer's Representative (COR) and Government technical leadership
• Expert experience with strategic planning and program oversight
• Expert experience coordinating technical and operational activities
• Expert experience scheduling and milestone management
• Expert experience with risk identification and mitigation
• Expert experience performing quality assurance and performance monitoring
• Expert experience coordinating with Government stakeholders and mission partners
• Expert experience with resource allocation and personnel management across various contract types (e.g., Firm Fixed Price (FFP), Time and Materials (T&M))
• Excellent ability to manage complex multi-team programs with 24/7 operational requirements and stringent Service Level Agreement (SLA) commitments
• Above average knowledge of cloud-based platform operations, Amazon Web Services (AWS) GovCloud, and DevSecOps delivery models
• Knowledge of VA Office of Information Technology (OI&T) governance, cadence, and enterprise policies and directives
• Knowledge of VA Technical Reference Model (TRM) compliance
• Experience using Jira
• Experience supporting a federal agency
• Excellent verbal and written communication skills

Benefits

• The annual projected pay range for this position is $118,305 - $164,227
• Medical, dental, vision and prescription drug coverage for you and your family
• Life Insurance, short-term disability and long-term disability paid for by the Company
• Supplemental coverages including Accident, Critical Illness, and Hospital
• Additional Life insurance coverage for you and your dependents
• 401k plan with various options to select based on your retirement goals

Security

• Active Federal Civilian Public Trust clearance
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years
• Federal Civilian Public Trust consists of a review covering a 10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check - Attendance and Degrees

Tasks/Activities

• Serves as a primary point of contact regarding the program
• Maintains authority over all technical, management, and administrative contract performance objectives
• Oversees strategic planning, program execution, milestone management, and risk mitigation
• Delivers and maintains the Contractor Project Management Plan (CPMP), Weekly Progress Reports, Monthly Deliverables Reports, and Five-Year and One-Year Forecasts
• Leads PI Planning, Sprint Reviews, and executive-level milestone briefings in alignment with telehealth and scheduling cadence and SAFe governance
• Ensures all key personnel and supporting staff maintain compliance with VA policies, training requirements, and security directives
• Coordinates resource allocation, onboarding, and personnel transitions to ensure continuity of service with no degradation to platform operations
• Maintains transparent, proactive communication with the contracting officer and VA leadership on all issues, risks, and program status
• Oversees ad hoc data collection, reporting, and analysis requests
• Performs as an Oxley Supervisor/Team Lead
• Perform as a Hiring Manager during the Recruiting Process
• Implement corporate goals; Establish and implement employee individual goals
• Oversee timesheets
• Support Paid Time Off (PTO) management and tracking, and compliance items
• Implement and monitor adherence to employee handbook, code of conduct, policies, and quality management practices
• Provide an environment that promotes productivity, efficiency, and quality
• Foster Oxley culture and engagement in all interactions
• Resolve employee issues; Address pain points; Provide guidance and problem solving
• Coach, mentor, motivate, and/or train employees
• Demonstrate familiarity with what each team member's responsibilities and assignments are
• Assemble weekly, bi-monthly, and/or monthly data for project reports; project past performance documents; and project/corporate metrics