Service Coordinator

Service Coordinator Location: Elmhurst, IL Compensation: $50-60K annually Industry: Industrial Manufacturing & Quality Assurance Systems Exceptional Time-Off Package: Starts with 3 full weeks of PTO plus 12 paid holidays, including a paid company shutdown between Christmas Eve and New Year's Day. High-Tenure, Supportive Culture: Join a team with average employee tenures around 9+ years, offering true stability, work-life balance, and long-term career growth. Mission-Critical Ownership: Serve as the central hub for nationwide service operations, directly impacting field technicians, key clients, and internal teams. The company is a leading innovative manufacturer of quality assurance systems for the web processing industry, providing cutting-edge technology and service to customers worldwide. Backed by international leadership, the organization combines the agility and family feel of a close-knit U.S. office with the strong benefit structures of a global business. They pride themselves on high employee retention, a collaborative environment, and a focus on long-term career development. Key Responsibilities Manage and optimize the weekly dispatch and service schedule for field technicians traveling nationwide to client facilities. Capture complete customer job information, verify purchase orders, and issue detailed job orders to technicians prior to site visits. Manage inbound service calls, coordinating closely with the help desk and service managers to escalate and assign field service technicians when necessary. Conduct pre-visit confirmations with clients at least one week in advance and follow up post-service to ensure customer satisfaction. Maintain data integrity within the internal CRM and accounting tools, while coordinating with cross-functional teams like Finance and Operations. Co-lead bi-weekly scheduling alignment calls with project managers, service managers, and the Director of Customer Service. Qualifications (Must-Haves) Minimum of 3 years in a customer service or high-volume administrative role. Strong ability to coordinate schedules, manage complex logistics, and balance technician availability against client timelines. Excellent verbal and written communication skills over phone and email, with a calm, professional approach under pressure. Adaptable problem solver with high attention to detail, strong multitasking abilities, and a drive to take initiative. Associate degree in business/related field OR equivalent practical experience. Compensation & Benefits Base Salary: $50,000 $60,000 annually ($24.04 $28.85/hr non-exempt) Bonus Structure: $500 annual holiday bonus + pre-approved overtime potential Benefits: Full health and retirement benefits package (Medical, Dental, Vision, 401k). Additional Perks: 3 weeks of paid time off (PTO) upon hire. 12 paid holidays per year (includes company shutdown from Christmas Eve through New Year's Day). Comp time for any intermediate work required during holiday periods All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.