Customer Service Representative

Customer Service RepresentativeEmployment Type: Full TimeSalary Range: $45,000 - $75,000Benefits: Medical and Dental(Remote for California Residents Only)This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.Responsibilities of a Customer Service Representative:Interact with customers daily to inform of client products and servicesPerform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertiseEnsure and provide quality service to external customersAnswer all customer inquiries in a timely and professional mannerProcess orders with high level accuracyMaintain a positive representation of the company and associated brands at all timesRequirements of a Customer Service Representative:Must have great attention to detailMust be a team playerPrevious customer service and sales experience is a plusMust have strong communication skillsMust be personable and comfortable interacting with customers dailyDesire to participate in professional development and take on new responsibilitiesSelf-motivated and comfortable working both independently and as part of a teamCustomer service or customer relationship experienceBenefits:Health insurance reimbursement for all staff (upon qualification)Life insurance at no costAgents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)UNION BENEFITS – Our staff also belong to a union which includes benefitsFree college classes for all membersStudent Debt Reduction ProgramScholarship access for members and their childrenUnion provides life insurance (in addition to our company) for all membersRoadside assistance for all membersIdentity Theft Protection for all members