Account Coordinator - Post Repo (M-F, 8am-5pm EST)

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking an Account Coordinator with experience in customer service and finance. You will be part of a dedicated team responsible for providing excellent customer support and maintaining strong client relationships. In this role, you will have the opportunity to use your skills in account management and communication. The ideal candidate will have 1-2 years of experience in customer service, finance, or the automotive industry.

You Are:

• Organized. You have excellent attention to detail and can effectively manage accounts and inquiries.
• Customer-oriented. You possess strong interpersonal skills and can provide exceptional service to internal and external customers.
• Tech-savvy. You are proficient in using computer systems and Google Workspace applications.

You Will:

• Manage and process accounts within PAR's internal queue to meet the company's service level agreements.
• Support inbound inquiries from internal and external customers.
• Initiate outbound calls to customers and recovery vendors.
• Partner across departments to meet customer service levels.
• Collect and provide clear, accurate, and complete information using the right tools and procedures.

Must-Have's:

• 1-2 years of customer service, finance, or automotive industry experience.
• High school diploma or equivalent (Bachelor's degree preferred).
• Ability to effectively manage accounts and provide exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to work independently, and efficiently, and meet all internal and external time commitments.

Nice to Have's:

• Experience with web technology.
• Additional finance or automotive industry experience.

Compensation Range of Hourly:

$19.00 - $20.00 USD

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.

In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue.

Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug-free workplace.