Americas MAC Lead

Americas Mac Lead

About the Role:

Americas Mac, Furniture & Fit-Up Lead Employer: Turner & Townsend (on behalf of CBRE/Turner & Townsend partnership) Location: New York, NY or San Francisco Bay Area, CA Travel Requirements: Within the US as required based on project and team needs.

What You'll Do:

As the Americas Mac, Furniture & Fit-Up Lead, you will provide strategic leadership and operational oversight for Moves, Adds & Changes (Mac), Furniture, and Fit-Up programs across the Americas region for our Meta client account. You will be accountable for delivering consistent, high-quality services in alignment with client standards, governance frameworks, and operational requirements. This role requires close collaboration with CBRE and Turner & Townsend teams to ensure seamless integration of Mac activities within the broader end-to-end real estate service delivery. You will also serve as a key escalation point for Mac-related issues.

Other duties will include:

• Provide strategic leadership and management for regional Mac, Furniture, and Fit-Up programs and associated delivery teams.
• Ensure rigorous adherence to client, CBRE, and Turner & Townsend governance standards, processes, and protocols.
• Develop and maintain strong client relationships at a leadership level, ensuring high customer satisfaction across all Mac services.
• Oversee and manage regional Mac budgets, including forecasting, tracking, and reporting.
• Drive continuous improvement and accountability within the Mac program, tracking and reporting KPIs and performance metrics.
• Manage and optimize team performance, resource planning, and service delivery standards.
• Oversee vendor performance, relationships, and service delivery standards for Mac, furniture, and fit-up services.
• Develop and implement site-level Mac delivery models and coordination strategies with other account-based teams (e.g., FacOps, Planning, PMO).
• Act as a primary escalation point for operational and delivery issues related to Mac services.

What You'll Need:

• Significant experience in Mac, workplace delivery, facilities management, and/or project services, preferably within a large, matrixed global account structure or service provider environment.
• Demonstrated ability to lead and manage multi-disciplinary teams, vendors, and third-party partners.
• Proven experience managing budgets, finances, and resources across multiple teams, projects, and programs.
• Strong understanding of end-to-end real estate services (transaction management, project management, facilities management).
• Excellent communication, analytical, and organizational skills with the ability to manage a high volume of projects simultaneously.
• Leadership capabilities aligned with CBRE's RISE values (Respect, Integrity, Service, Excellence).
• Ability to comprehend, analyze, and interpret complex business documents and financial reports.
• Project Management Institute (PMI) certification or equivalent industry accreditations are a plus.

Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $180,000 annually and the maximum salary for this position is $220,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Disclaimer:

Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with CBRE, you will subsequently transfer directly to Turner & Townsend at a date to be determined.

Equal Employment Opportunity:

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).