Supervisor - Full Time

Retail Supervisor

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities:

Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.

Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures

Assist in the areas of merchandising, operations, sales and customer service

Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.

Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively

Handle customer complaints and resolve issues in a timely and professional manner

Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management

Other duties assigned by manager

Requirements:

Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

Proven experience in a retail/customer service environment

Ability to train, coach, develop and motivate employees

Demonstrate effective interpersonal, organizational and leadership skills

Experience using a computer and handheld devices

Strong analytical and problem-solving skills

Knowledge of inventory management and merchandising techniques

Ability to work flexible hours, including weekends and holidays

Benefits:

Medical, Dental, Vision & Disability Insurance

Bonus Plan

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Salary: $15.00-$18.00 per hour