Contact Center Operations Lead & Quality Assurance
Educational Federal Credit Union
Educational Federal Credit Union in Miami seeks a Contact Center Assistant Manager to oversee daily operations of the Member Contact Center, and serve as the primary escalation point for staff, ensuring service excellence, regulatory compliance, and adherence to SLAs and KPIs. The role includes supporting training, reporting, and continuous improvement efforts, handling disputes and fraud-related tasks, and guiding quality assurance for member interactions. #J-18808-Ljbffr Educational Federal Credit Union
Vacancy posted 3 days ago
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