Lead Contract Services Manager

Minimum Qualifications

• Bachelor’s degree from an accredited university recognized by the Department of Education (DOE) in business, healthcare, or related field.
• Minimum five years of administrative healthcare management experience with demonstrated success managing remote staff and multiple locations.
• Proven ability to provide supervision, training, and orientation to diverse teams across dispersed locations.
• Excellent organizational skills, capable of managing multiple concurrent tasks effectively.
• Strong interpersonal and communication skills, adept at interacting with individuals from diverse backgrounds and building collaborative relationships.
• Demonstrated ability to develop and maintain effective working relationships with government stakeholders (e.g., GTM, CO, COR).
• Experience in monitoring compliance with policies, evaluating staff performance, and implementing corrective actions.
• Ability and willingness to travel 30% to 40% as required.
• Maintains Heartsaver® CPR AED certification through the American Heart Association®.

Required Knowledge, Skills, and Abilities

• Knowledge of effective supervision and staff administration: Demonstrated ability to lead a multidisciplinary workforce, manage remote teams, and provide clear direction and support.
• Staff Development: Knowledge of adult learning principles and ability to train and develop staff effectively, ensuring they meet operational and performance standards.
• Licensing & Certification Requirements: Understanding the licensing and certification requirements for professional disciplines operating in clinical settings.
• Adaptability and Flexibility: Ability to adapt quickly to changes in schedules, priorities, and operational demands.
• Multicultural Competence: Ability to work effectively in a multi-cultural and multi-lingual environment, fostering inclusivity and respect.
• Effective Communication: Strong verbal and written communication skills to develop positive rapport with staff, government stakeholders, and other partners.
• Electronic Systems Proficiency: Ability to navigate electronic systems, including Electronic Health Records (EHR), web-based training tools, and communications platforms.
• Microsoft Office Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) for creating reports, analyzing data, and communicating effectively.
• HIPAA Compliance: In-depth knowledge of privacy regulations (HIPAA) regarding the confidentiality of patient records and Personally Identifiable Information (PII).

Duty Hours/On-Call Requirements

• Facilities operate 24/7/365; this position is required to respond during an emergency activation.
• This full-time position, or designee vendor equivalent, is required to be available telephonically to respond to the local GTM during non-duty hours.
• This full-time position may require availability during evenings, nights, weekends and holidays sufficient to meet the supervision of Contract Service Manager staff.

Physical Requirements (On-site)

• The work requires some physical exertion, such as long periods of standing, walking, and/or jogging unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.
• The work may require specific, but common, physical characteristics and abilities, such as agility and dexterity, visual, and hearing capabilities.
• Must be able to respond to any medical emergency in the facility, via foot, within four minutes and perform CPR/emergency care standing or kneeling.
• Must have the ability to assist sick, injured, or aging detainees or staff exiting the building during an emergency.

Requires Access to Sensitive Information: Yes/No

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