Account Support Specialist

Job Description

Job Description

Location: Salt Lake City, UT
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Employment Type: Contract-to-Hire

Launch Your Career in Account Management

Blue Chip Group's Beverage Division is seeking an organized, analytical, and customer-focused Account Support Specialist to support key customer accounts within our contract manufacturing business.

This role offers hands-on exposure to customer relationship management, manufacturing operations, supply chain coordination, pricing analysis, and business reporting. The position is designed for an early-career professional looking to grow into a future Account Manager role while working directly with Operations, Quality, Supply Chain, and Finance teams.

What You'll Do:

• Support assigned customer accounts and maintain strong customer relationships.
• Coordinate customer requests and ensure timely communication between customers and internal departments.
• Assist with pricing, quote preparation, margin tracking, and account reporting.
• Monitor orders, inventory levels, forecasts, and production schedules.
• Support new product launches and customer commercialization projects.
• Create and maintain Excel-based reports, dashboards, and performance metrics.
• Analyze account activity and identify opportunities for process improvements.
• Work closely with Operations, Quality, Supply Chain, and Finance teams to ensure successful execution of customer programs.
• Help resolve customer concerns regarding production schedules, inventory, quality, and delivery timelines.
• Maintain accurate customer records and documentation within company systems.
• Utilize digital tools and emerging technologies, including AI-supported business applications, to improve efficiency and reporting.

Qualifications:

• Bachelor's degree in Business, Supply Chain, Finance, Analytics, Marketing, Operations Management, or a related field.
• 1–3 years of experience in account coordination, customer service, inside sales, supply chain, logistics, project coordination, or manufacturing support preferred.
• Advanced Microsoft Excel skills, including:
• • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Data Reconciliation
  • Reporting & Dashboards
• Strong analytical and problem-solving abilities.
• Excellent communication and relationship-building skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable working in a fast-paced manufacturing environment.

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Company Description

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.