Collaboration Platform Principal Engineer

DescriptionPosition SummaryThe Collaboration Platform Principal Engineer is a senior engineering leadership role responsible for the strategic service engineering, operational excellence, and continual modernization of Huntington's enterprise collaboration platforms. This position leads the Collaboration Service Engineering team and serves as the senior technical authority for voice, video, trading communications, and unified collaboration services across the organization.This role combines deep technical expertise with strong leadership capabilities to drive platform reliability, service innovation, engineering governance, and operational excellence. The Principal Engineer partners closely with Platform engineering, Infrastructure, Network Services, Security, and business stakeholders to deliver highly available, secure, and scalable collaboration solutions that support the organization's business objectives.The successful candidate will possess a strong background in enterprise collaboration technologies, demonstrated leadership experience, and a passion for developing high-performing engineering teams.Key ResponsibilitiesCollaboration Service LeadershipProvide technical and organizational leadership for the Collaboration Service Engineering team.Establish service engineering standards, operational processes, service roadmaps.Lead a team of engineers responsible for the support, stability, and continuous improvement of enterprise collaboration services.Serve as a senior escalation point for critical incidents, complex technical challenges, and strategic decisions.Foster a culture of accountability, collaboration, innovation, and operational excellence.Platform Ownership & EngineeringProvide strategic and operational ownership of enterprise collaboration technologies including:Cisco Unified Communications Manager (CUCM)Cisco Emergency Responder (CER)Cisco Voice Gateways and SIP ServicesWebex Calling Multi-Tenant (MT)Microsoft Teams Voice and Video ServicesCisco Webex Collaboration ServicesZoom Enterprise ServicesIPC Trading and Financial Communications PlatformsResponsibilities include:Designing, implementing, and optimizing collaboration platforms.Managing platform lifecycle, capacity planning, and technology roadmaps.Ensuring high availability, resiliency, scalability, and operational supportability.Operational ExcellenceLead Tier 3 and Tier 4 engineering support activities for collaboration platforms.Drive incident, problem, and change management processes.Conduct root cause analysis and develop corrective action plans for major service disruptions.Establish and maintain operational runbooks, engineering documentation, and support procedures.Monitor platform performance, service health, and capacity metrics.Identify automation opportunities to improve operational efficiency and service reliability.Team Development & MentorshipMentor and develop engineers across the Collaboration Services organization.Promote knowledge sharing, continuous learning, and technical excellence.Assist with hiring, onboarding, and talent development initiatives.Provide guidance and leadership during complex projects and operational challenges.Required QualificationsBachelor’s degree in information technology, Computer Science, Telecommunications, Engineering, or a related field, or equivalent experience.7+ years of progressive experience supporting enterprise collaboration, unified communications, voice, video, or telecommunications environments.Minimum of 3 years of leadership experience leading engineering teams, technical organizations, or large-scale collaboration initiatives.Preferred Technical QualificationsDemonstrated experience developing technical strategy while maintaining operational excellence.Strong understanding of enterprise service management, change control, and operational support processes.Unified Communications & VoiceCisco Unified Communications Manager (CUCM)Cisco Emergency Responder (CER)SIP trunking and VoIP technologiesDial plans, route patterns, route lists, and media resourcesVoice gateways and session managementEnterprise telephony architecture and operationsCollaboration PlatformsWebex Calling Multi-Tenant (MT)Microsoft Teams Voice and Meeting ServicesCisco Webex Collaboration SuiteConference room and video collaboration technologiesFinancial Trading PlatformsIPC trading communications platforms or similar regulated trading environmentsUnderstanding of voice recording, compliance, and specialized communications requirements within financial services environmentsNetworking & InfrastructureTCP/IP networking fundamentalsRouting and switching conceptsDNS, DHCP, and network servicesQuality of Service (QoS)Firewall and security principlesNetwork troubleshooting and packet analysisLeadership CompetenciesThe ideal candidate will demonstrate:Servant leadership and team-first mentality.Strong collaboration and relationship-building skills.Exceptional communication and stakeholder management abilities.Strategic thinking combined with operational execution.Ability to influence across organizational boundaries.Strong analytical and problem-solving capabilities.Ownership, accountability, and a continuous improvement mindset.Preferred CertificationsCisco Webex CertificationsMicrosoft Teams Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator ExpertExempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)YesWorkplace Type:OfficeOur Approach to Office Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Compensation Range:$70,000.00 - $140,000.00 USD AnnualThe compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an Equal Opportunity Employer.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.SummaryLocation: Columbus, OH; Atlanta, GA; Austin, TX; Dallas, TX; Cleveland, OH; Minnesota (Minnesota Region)Type: Full time