Restaurant Supervisor

Restaurant Supervisor

Skyview - Los Alamos, CA 93440

Salary Range $23.00 - $25.00 Hourly Position Type Full Time

Overview

The Restaurant Supervisor (RS) assists the General Manager with front of house operations of Norman, the restaurant at Skyview. The RS ensures brand standards of service, food & beverage, and guest experience are consistently met. They assist in training FOH staff, including ongoing education, both initially and over the course of their career at Skyview, to ensure proper development and service knowledge. They work with the General Manager to facilitate communication and teamwork between all Skyview departments with the end goal of improving the guest experience and long term success of the business. The restaurant supervisor will work with the onsite management and Nomada Hospitality teams. This position reports to the General Manager.

Responsibilities

To utilize existing training manuals, checklists and other written documents for a detailed and ongoing training program with all FOH staff. This includes communicating changes for training documents where necessary

To oversee the restaurant operations, opening and closing

Maintaining flow of service

Cultivating an environment for growth through our list of checks and balances

Addressing staff with an encouraging demeanor and at the appropriate times as to not affect service, guest, or staff morale

Ensure staff follow health and safety regulations.

Ensure ordering is consistent and on budget.

Availability to work events, buyouts and occasionally cover shifts outside of your typical schedule

Oversee service and ensure brand standards of guest experience are being met at all times.

Respond to guest feedback and reviews in a timely and professional manner

Ensure all guest-facing areas and surfaces are clean and tidy. This pertains to the bar, restaurant, patio, front of kitchen and pool deck when applicable

Communicating needs for ordering, inventory, training and product management for various aspects of restaurant operations.

Communicate issues, problems, and possible solutions to the management team in a timely and effective manner.

Opening and closing the F&B outlets in timely manner

The RS will execute monthly Bar / Wine/ Beer/ NA inventories

They will work with Accounting and the GM to resolve any accounting issues and provide information needed for monthly financials on all transactions related to F&B

Keep the POS and Opentable up to date, monitor and audit.

Execution of prep and following through with timelines.

Scheduling staff at appropriate times & keeping costs within budget.

Make sure tasting notes are up to date and distributed to the staff in a timely manner. Regular quizzing and follow up.

Regular staff training, both day-to-day and scheduled training.

Ensures staff uses provided SOP and standards documentation to maintain consistency for both Food and Beverage.

Submit relevant menu changes or collateral needs in a timely manner according to company standards.

Execute ordering including bar supplies, beverage (Liquor, Wine, Non Alcoholic), and coordinating with Chef for produce.

Communicate supply needs to the GM.

Communicate with the General Manager on maintenance needs.

Lead weekly meetings and holiday recaps.

Cash Handling, Petty Cash

End of Day reporting and analysis.

Oversee and setup all Holiday Services and Special events

Qualifications

13 years of prior supervisory experience required.

Previous service experience in a full-service food and beverage operation.

Must be at least 21 years of age in accordance with California law governing the preparation and service of alcoholic beverages.

Must possess a valid Responsible Beverage Service certification or have the ability to obtain within 60 days of employment. Skyview covers the cost of training and certification.

Must possess a valid Food Handlers Card or the ability to obtain within 30 days of employment. Skyview covers the cost of training and certification.

Basic math skills and the ability to handle cash, process payments, and operate a point-of-sale (POS) system.

Ability to communicate effectively in English; additional languages are a plus.

Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Upon employment, submission of satisfactory proof of your identity and your legal authorization to work in the United States is required.

Skyview provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion, creed, age (40 and over), disability (mental & physical), sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws.