Office Manager

Store SupervisorAt Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.Supervises one or more seasonal hourly staff members at a single location or kioskCommunicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicableMaximize customer service and increase salesPerforms administrative functionsDevelops, reviews, approves, and monitors office work schedules and hours workedMonitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsReviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessaryMaintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returnsPrints client checks each morning and ensures timely distribution of refund checksFollows up with all void/hold tax return clients to persuade them to return to the office and file their tax returnCompensation: $15.00 - $17.00 per hour