Office Manager

The purpose of the Office Manager position is to provide customer service to all internal and external customers, starting with a proper greeting whether by phone, e-mail or in person.

ESSENTIAL JOB DUTIES:

Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel. Assist Human Resources with on-site protocol, including sending payroll before the deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources). Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME. Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures. Process all incoming and outgoing mail: prepare ground mail and UPS for pickup, receive, and appropriately distribute mail. Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate. Process customer payments, as appropriate. Perform collection responsibilities, as assigned. Maintain office cleanliness Scheduling Responsibilities (as assigned): Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift. Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership. Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. Resolve any scheduling conflicts including verifying and/or update account details, as needed. Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of Education, Training, certifications, and Experience may meet the job qualifications. Education, Training, Certifications: High school diploma or GED, and/or equivalent experience; required Associates or bachelor’s degree in business management, preferred Experience, Knowledge, Skill Requirements: 4 years customer service, required. 4 years of professional computer skills (Typing 45 WPM, Intermediate ability in MS Word, Excel Outlook), required. 2 years scheduling experience, preferred. 2 years supervisory experience, required. Systems and Software Skills: Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors. CORRIGO, Salesforce, ORACLE or similar ERP experience, preferred. Other Qualifications: Valid driver’s license with acceptable driving record required. Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer-specific requirements based on contractual agreement

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties. Physical Requirements: While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will frequently be required to travel. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Aff… While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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About Us Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you! Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career‑seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career‑advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be theEmployer of Choice for highly motivated team members who want to succeed in a high‑growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property. Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leadingand affordable benefits package for eligible employees. Our benefits package includes: Paid Vacation and Holidays Medical Insurance Vision Insurance 401(k) Plan with Company Match Flexible Spending Accounts Long-Term Disability – Employer Paid Short-Term Disability – Employer Paid Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents Employee Assistance Program Employee Referral Program Our Core Values PIPE We are PASSIONATE about life safety We have INTEGRITY (Do the right thing) We work in PARTNERSHIP with our customers and community We constantly strive for OPERATIONAL EXCELLENCE (Do things right) Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug‑free workplace. Summit Fire & Security is an equal‑opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Job Info Job Identification 4470 Job Category Administrative Posting Date 08/04/2026, 05:46 PM Job Schedule Full time Locations 8827 Staples Mill Rd, Richmond, VA, 23228, US (On-site) #J-18808-Ljbffr Summit Fire