Senior Field Service Technician

Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, and diesel equipment, conducting preventative maintenance, maintaining parts inventory, and identifying and correcting safety issues involving both Company and customer-owned equipment. This position has direct interaction with customers and may involve work across multiple systems, locations, and customer sites. Water treatment experience is preferred but not required.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain a safe working environment and culture within the organization
• Take care of Company property
• Demonstrate a high-impact culture through innovation, accountability, and empowerment
• Function effectively in a team environment
• Work with minimal supervision
• Work independently

Driving Requirements

• Completion of Driver Application for Employment
• Motor Vehicle Report (MVR)
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement

Education & Experience Requirements

• High school diploma or equivalent
• Work experience preferred
• 25 years of technical work experience, including industrial or commercial process water experience
• Ability to obtain all required customer clearances, such as TWIC, DISA, etc.
• Clean driving record
• May have industry-specific license(s)

Skill Requirements

• Electrical, mechanical, diesel, and/or fusion experience depending on business unit
• Ability to work without direct supervision
• Strong technical knowledge and problem-solving skills
• Experience with Microsoft Office and smart devices
• Customer service experience
• Demonstrated critical thinking and troubleshooting abilities
• Ability to synthesize technical information and communicate it clearly
• Ability to use customer experiences and technical knowledge to develop solutions and achieve results, including in novel or unexpected situations

Compensation

The estimated pay range for this position is $26 to $29 per hour. Starting pay is dependent on multiple factors, such as skills, experience, and work location.

At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.