Patient Reception Rep - FT - Day - Specialty Practice Lower Makefield PA

Pay & Schedule Pay Range: $17.00 - $20.85 per hour (full‑time equivalent). Scheduled weekly hours: 40. Actual compensation may differ depending on assigned hours and position status. Position Overview Answer telephones promptly and courteously while handling multiple phone lines. Route patient calls efficiently to the appropriate area or individual. Schedule and cancel appointments using established office guidelines. Schedule patients for outpatient tests and surgeries according to CH policy. Prepare for the day, review eligibility and phone reports, and carry out tasks accordingly; prepare new patient charts and/or paperwork at patient presentation. Greet all patients and visitors in a professional and welcoming manner. Inform patients of privacy policies and procedures; inform patients of delays in physician schedules and assist with patient comfort while delayed. Perform registration to ensure demographic and insurance information is accurate and complete. Comply with department procedures and regulatory guidelines (HIPAA, Advance Beneficiary Notice, Advance Directives, Patient Rights). Ensure all requirements for check‑in and check‑out are satisfied and complete. Obtain copies of insurance cards, driver's license, authorizations, and referrals; can enter into system. Collect co‑payments and outstanding balances at check‑in; collect time‑of‑service balances and estimated balances at check‑out according to policy. Refer patients to CBO staff regarding past‑due balances, questions, and/or resolution. Review and comply with Patient Account Notes and Appointment Notes in system; accept accountability for all Worklists/Boxes on dashboard or elsewhere based on assignment. Confirm charges/approve claim creation in system at Checkout; validate and submit appropriate claims for real‑time adjudication; work “Day End Review” report and designated Tier‑based HOLD Claim Worklists on a daily basis. Schedule follow‑up appointments, create appointment ticklers in system, and work associated Worklists/boxes relative to both based on assignment. Complete referrals and pre‑authorizations as required. Create a Time of Service batch and link it to a deposit batch daily; reconcile, balance, and close each batch/drawer at end of day; turn over batches to designated resource daily. Perform clerical duties including, but not limited to, processing mail, confirming appointments, sending out follow‑up notices, and maintaining statistics. Perform other duties as assigned and may be assigned to other Capital Health Medical Group practices as needed. Minimum Requirements Education: High school diploma or equivalent. Experience: One year experience as receptionist or clerk in a healthcare environment or one year customer service experience. Knowledge & Skills: Familiarity with medical terminology, ICD‑10 and CPT codes; excellent communication and interpersonal skills. Certification: Medical assistant or medical office technician certification preferred. Special Training: Proficient in computer skills; basic Microsoft Office skills; familiarity with Excel spreadsheets. Usual Work Day 8 hours. Physical Demands & Work Environment Frequent demands: sitting. Occasional demands: standing, walking, climbing (e.g., stairs or ladders), carrying objects, pushing/pulling, twisting, bending, reaching forward, reaching overhead, squatting/kneeling/crawling, wrist position deviation, pinching/fine motor activities, keyboard use/repetitive motion. Continuous demands: talking or hearing. Lifting: floor to waist 15 lbs; waist level and above 10 lbs. Sensory requirements: accurate near vision, accurate far vision, moderate depth perception, accurate hearing. Anticipated occupational exposure risks: bloodborne pathogens, chemicals, airborne communicable disease, dust/particulate matter. Benefits Medical Plan Prescription drug coverage & in‑house employee pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) – Health Care FSA – Dependent Care Retirement savings and investment plan Basic Group Term Life and accidental death & dismemberment (AD&D) insurance Supplemental Group Term Life & accidental death & dismemberment insurance Disability benefits – long‑term disability (LTD) Disability benefits – short‑term disability (STD) Employee assistance program Commuter transit Commuter parking Supplemental life insurance – voluntary life Spouse – voluntary life Employee – voluntary life Child voluntary life Voluntary legal services Voluntary accident, critical illness and hospital indemnity insurance Voluntary identity theft insurance Voluntary pet insurance Paid time‑off program Equal Opportunity Employer Notice Capital Health is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment and, except as required by law, will not be discriminated against on the basis of race, religion, color, national origin, age, sex, gender identity, sexual orientation, genetic information or disability status. Veterans are given priority status over other highly qualified applicants. All employment decisions are based on qualifications and merit. #J-18808-Ljbffr Capital Health System, Inc.