COSS Support Specialist

COSS Support Specialist Position Information Posting Number PG190885CE Position Number SE-00042819-0726 Position Type NC Cooperative Extension Department Information Job City & State Wilmington North Carolina Department NCCE-New Hanover County Center System Information Working Title COSS Support Specialist Appointment 12 Month Recurring Job Type Full-Time - Permanent FTE 1.00 Position Information Position Overview Are you looking for a rewarding career that will let you give back to your community? NC State Extension extends research-based knowledge to all North Carolinians, helping them transform science into everyday solutions that improve their lives and grow our state. We are the model of excellence in non-formal, research-based education that advances agriculture, the environment, human health and well-being, youth and communities, while creating prosperity for all North Carolinians. Benefits Paid time off Paid tuition Health Insurance Flexible Scheduling Retirement Savings Supplemental Benefits Programs WolfPerks! You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition ( and learn more about what makes NC State the best place to learn and work for everyone. Primary Function Of Organizational Unit North Carolina Cooperative Extension gives our residents easy access to the resources and expertise of NC State University and NC A&T State University. Through educational programs, publications, and events, Cooperative Extension field faculty deliver unbiased, research-based information to North Carolina citizens. New Hanover County is located in southeastern North Carolina between the Cape Fear River and the Atlantic Ocean. It is the second smallest county in the state but is home to over 238,000 people. Projections predict its population to increase to almost 300,000 by 2040. The City of Wilmington is the county seat and is rich in historical significance and home to many recreational and cultural sites and events. Important contributors to the local economy include the state port, tourism, filmmaking, manufacturing, and financial technology. More information about New Hanover County Extension Center, visit their website: Overview The County Operations Support Specialist (COSS) serves as the primary communications specialist for N.C. Cooperative Extension in New Hanover County. This position is responsible for designing digital and traditional campaigns that elevate Extension, ensuring that residents and businesses recognize the organization as an innovative, research-based resource for our community. This role ensures all multi-channel marketing strictly adheres to university branding guidelines and advances the strategic objectives at the local and state levels. Additionally, this position provides essential administrative, programmatic, and organizational support. This includes serving as backup coverage for the front desk to ensure excellent customer service, supporting all Extension program areas, and providing communications and operational assistance to the Friends of the Arboretum and EMGVA non-profit partners. Duties And Responsibilities Provide backup coverage for the front desk, greeting visitors, answering phone inquiries, and routing requests. Offer cross-functional support across all Extension program areas to assist agents with operational needs. Maintain the New Hanover County department web page and County Extension website for accuracy, educational value, and public accessibility. Integrate educational content and program areas information into compelling social media content that drives public awareness. Platforms include Facebook, Instagram, and YouTube. Familiarity with Loomly and Canva would be helpful. Design and produce flyers, program materials, and signage to increase attendance at program, partner, and non-profit events. Create and manage Eventbrite events for each program area. Partner with New Hanover County Communications to develop press releases, billboards, and annual impact reports. Produce and distribute a monthly Extension newsletter through ActiveCampaign Manage relationships with local media outlets to coordinate potential interviews, manage paid advertising, and curate content, including managing weekly StarNews contributions. Provide communications, marketing, and operational support for the Friends of the Arboretum and EMGVA non-profits to support events and fundraising efforts. Other Duties And Responsibilities NA Preferred Qualities / Skills Engaging, energetic interpersonal skills; enjoys greeting visitors, answering community inquiries, and providing multi-faceted support to our agents, non-profit partners, and volunteers. Highly organized and detail-oriented; comfortable juggling multiple project deadlines, email marketing campaigns, website updates, and event coordination simultaneously. Strong verbal and written communication skills; confident drafting press releases, newsletter content, and promotional copy, as well as maintaining brand standards across all channels. Digital and marketing tool proficiency; experienced with social media platforms (Facebook, Instagram, YouTube), website content management systems, design tools like Canva, and platforms such as ActiveCampaign, Eventbrite, and Loomly. General knowledge of public relations and media engagement Flexibility to adapt to cross-functional duties; comfortable balancing dedicated creative/marketing tasks with front-desk reception coverage and operational support across all Extension program areas. Other Work/Responsibilities NA Supervisory Number of Permanent Employees this Position Supervises 0 Percent of Time Spent 0% Requirements and Preferences Identify if the Position is Mandatory / Essential / Key Not Applicable Work Schedule Monday - Friday, 8:00am - 5pm with evenings and weekends as needed. Minimum Experience/Education Graduation from high school and two years office assistance and secretarial experience; or equivalent combination of training and experience. Department Required Skills Computer literacy including Word, Excel and PowerPoint Excellent time and resource management skills Personable Preferred Years Experience, Skills, Training, Education NA Required License or Certification NA Valid NC Driver's License required? Yes Commercial Driver's License Required? No Physical Required? No List any other medical/drug tests required Recruitment Recruitment Details Anticipated Hiring Range $32,562 commensurate with experience. Internal Transfer Only No Recruitment Dates Job Open Date 07/28/2026 Applicant Information Quick Link EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Supplemental Questions * How did you learn of this opportunity? NCSU Website NCSU Executive Search Services Monster.com CareerBuilder.com InsideHigherEd.com The Chronicle of Higher Education HERC Professional Journal Print Advertisement (Newspaper / Periodical) Professional Organization Direct Contact from NCSU HR Representative / Recruiter NCSU Employee Referral Social Media (LinkedIn, Twitter, Facebook, Other) Other

• If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question)
• Are you highly skilled in various forms of writing, editing, and proofreading?