Event Operations Manager

Overview Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn’t any ordinary office; it’s the beginning of a brand new career as an Event Operations Manager. Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match. Essential Duties Be the Host with the Most Host special events; manage your team of event hosts; oversee all setup of appropriate areas Bring the Party to Life Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again Connect with Your Client Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting Always Be Improving Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction Manage the Team Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies Remain Flexible Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center Who You Are You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays. Desired Skills 1 year+ of Management Experience 2+ years Banquet Captain Bachelor’s degree Knowledge of F&B and Hospitality Industry Broad Knowledge of/Experience in Event Planning and Execution Proficiency in MS Office Suite and database software preferred Knowledge of POS register systems Work Environment / Physical Demands Typical entertainment environment where you will walk, bend, and stand for periods of time, and may lift objects with some assistance. Benefits Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available at #J-18808-Ljbffr