CX Ops Associate Analyst

Own Professional Service Operations to support and drive successful customer engagements Execute Post Sales Customer Communication Programs using Gainsight as Cribl's Customer Success platform Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl Develop and apply AI tools for increased automation and efficiency We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours Requirements A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles Eager to learn, take feedback, and grow in a fast-paced environment Solid problem-solving instincts and attention to detail Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc. Preferably located in the San Francisco Bay Area and is able to commute to Cribl's SF HQ office once per week Core Competencies Demonstrates expertise in Customer Operations and Engagement, utilizing tools like Gainsight for effective post-sales communication. Strong problem-solving abilities and time management skills are essential for thriving in a fast-paced technology environment. Highest-signal resume keywords Customer Operations Gainsight Communication Skills Time Management Problem-Solving ATS Optimization Keywords Hard Skills Customer Engagement AI Tools Development Automation Data Science Program Coordination Soft Skills Customer-First Mindset Organizational Skills Eager to Learn Attention to Detail Industry Keywords Technology Customer Experience Fast-Paced Environment Tools & Technologies Google Workspace Zoom Slack #J-18808-Ljbffr Jobtailor