Community Manager

Job Description

Job Description

The Community Manager leads day-to-day operations of a Class A multifamily community, driving strong financial performance, high occupancy, and exceptional resident experiences. This role serves as the primary business leader for the asset, ensuring alignment with Thompson Thrift's operational standards, financial objectives, and service expectations.

As a Community Manager, you will oversee all aspects of property operations while leading and developing an on-site team. This role is responsible for driving occupancy, revenue growth, expense control, and resident satisfaction through strong operational execution and performance management.

You will serve as the primary leader on-site, balancing financial performance, team leadership, and operational priorities while fostering a strong sense of community and delivering a high-quality resident experience.

• Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
• Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
• Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization
• Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts
• Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions
• Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
• Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
• Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
• Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review

• High school diploma or GED equivalent required; associate or bachelor's degree preferred

• Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred
• Experience with Class A or luxury multifamily communities or lease-ups preferred
• Flexibility to work evenings, weekends, and be on-call as needed
• A valid driver's license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate
• Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

• Strong leadership skills with the ability to motivate, coach, and manage teams
• Excellent communication, organizational, and customer service skills
• Strong financial acumen, including budgeting, reporting, and performance analysis
• Proficiency with Microsoft Office; experience with Yardi property management software preferred
• Ability to balance operational priorities while maintaining a resident-focused mindset
• Detail-oriented professional with strong problem-solving skills

• Certified Apartment Manager (CAM) designation preferred

The Community Manager plays a critical role in driving the overall success of a multifamily community. By leading high-performing teams, executing strong operational and financial strategies, and delivering an exceptional resident experience, this role directly impacts occupancy, revenue growth, and long-term asset value for Thompson Thrift.

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places and developing the people who make them possible.

At Thompson Thrift, you'll find:

• Values-Driven Culture – Excellence, Service, and Leadership guide everything we do
• Career Growth – Training, mentorship, and long-term development opportunities
• Work-Life Support – Competitive benefits, flexibility, and wellness programs
• Real Impact – Hands-on involvement in industry-leading multifamily projects

Use of AI in Hiring

Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at View email address on ziprecruiter.com.

By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.