First Notice of Loss Specialist

Location: Jacksonville, FL 10751 Deerwood Park Blvd Suite 200 Jacksonville, FL 32256, USA The FNOL Specialist ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers, branch representatives and managing general agents. This role combines Customer Service, FNOL reporting and administrative tasks. Minimum Qualifications High School Diploma or equivalency required At least 3 years of customer service experience required; experience in a call center environment preferred At least 2 years of experience in a claim’s environment Experience using 3-4 systems/programs simultaneously Bi-Lingual in Spanish is a plus Primary Job Functions Serve as the first point of contact for policyholders, managing 40-60 inbound calls per day while simultaneously handling claims administration tasks, including data entry, document processing, and managing claim files with clear, empathetic communication Input claim data into systems, process and route claim documents, mail, and letters, all while maintaining customer interactions across multiple channels Maintain a positive, professional tone and foster long-term relationships with customers, agents, and third-party administrators Collaborate with adjusters and other departments to ensure seamless communication and provide necessary information during the claims process Remain flexible to work various shifts and assist other departments as needed Willing to learn all lines of business, including Credit Protection, Debt Cancellation, Property, and Specialty claims Key Skills and Experience Excellent interpersonal and customer service skills Demonstrated ability to take initiative, proactively identifying tasks that need to be done and acting without needing direction or prompting Prior experience in a claim environment, including working with policyholders and handling FNOL processes Familiarity with insurance terminology, claims processes, and general industry standards The ability to thrive in a fast-paced, rapidly changing, high volume work environment Excellent verbal and written communication skills Moderate skills in Word, Excel, and Outlook and other Microsoft Office applications Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches Insurance Certifications, Designations or licenses preferred, but not required Prolonged periods of sitting at a desk and working on a computer Full benefit package includes medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr