User Support Specialist

IT User Support Specialist Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference. We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share. At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job! Location: This position can be worked on a hybrid schedule or full‑time in any of Benesch’s offices. Your Impact and Responsibilities Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed. Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system (Help Desk). Travel to offices to assist with hardware deployment and infrastructure upgrades (10%-20%). Support home office with infrastructure maintenance needs. Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided. Partner with the Software Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firm‑wide updates, hot fixes, and patches. Partner with the Infrastructure group to elevate unresolved issues or assist with initiatives and projects. Assist with onboarding and training of new staff in IT systems. Assist with documentation of technical solutions. What You Will Need B.S. degree in Computer Science, Information Systems or related discipline from an accredited university/college. Minimum of two years’ experience with hardware and software support. Minimum of two years of Office 365/Teams experience. Experience with tier 1 help desk support preferred and familiarity with Windows operating systems. Ability to prioritize and multi‑task, problem‑solving skills, and excellent written and communication skills. Basic networking and connectivity troubleshooting knowledge. Experience with Tanium and PDQ is a plus. Benefits Our benefits package is designed to take care of our employees. Benesch offers a generous paid time‑off benefits plan that increases throughout your career, plus several paid holidays. Our benefits include medical, dental, and vision benefits. We also include company‑paid life insurance, short‑term, and long‑term disability plans. Benesch offers a 401(k) plan and profit‑sharing contributions to the 401(k) plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs. Pay Range $30—$40 USD per year, based on qualifications, experience, and location. Equal Opportunity & Accessibility Benesch is an equal opportunity employer committed to a professional, inclusive, and compliant workplace. We follow all applicable federal, state, and local employment laws, including those related to non‑discrimination, pay transparency, and equal opportunity for protected groups such as veterans and individuals with disabilities. We are committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment. If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing View email address on click.appcast.io. Recruiting We will be accepting applications on an ongoing basis until a candidate is found. External recruiters and staffing agencies: Benesch shall have no obligation to compensate any external recruiter or search firm for candidate submissions made without a valid, current, and fully executed agreement. All recruiting activity must be coordinated and authorized through the Benesch Talent Acquisition team. Please direct all communications to View email address on click.appcast.io. #J-18808-Ljbffr