Field Service Coordinator

Field Service Coordinator (Care Coach 1) assesses and evaluates members’ needs to achieve and/or maintain an optimal wellness state. The coordinator guides members/families toward and facilitates interaction with resources appropriate for their care and wellbeing. Work assignments are often straightforward and of moderate complexity. Responsibilities Administer ongoing long‑term services and support (LTSS) related assessments through person‑centered thinking approaches. Contact members both telephonically or in‑person to establish goals and priorities, evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships. Develop and modify Service Plan and involve applicable members of the care team in care planning (e.g., Informal caregiver coach, PCP). Support members through navigation of their LTSS and related environmental and social needs; use available information about members to prevent duplicative assessments. Focus on supporting members or caregivers in accessing long‑term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs. Assist members in maintaining Medicaid eligibility. Collaborate with Medical Director/Geriatrician/Care Coordinator as necessary to ensure cohesive, holistic service delivery and positive member outcomes. Required Qualifications Bachelor’s degree in health and human services field. 2 or more years of related experience. Patient‑facing role; subject to Humana’s TB screening program. Screening for TB required if selected. Passionate about contributing to an organization focused on improving consumer experiences. Valid state driver’s license and personal vehicle liability insurance meeting state minimum or $25,000 bodily injury per person, $25,000 bodily injury per event, $10,000 for property damage (or higher). Separate room with a locked door usable as a home office to ensure privacy while working. Must reside in the Indianapolis IN metro area. Preferred Qualifications Previous experience with Medicare & Medicaid recipients. Electronic case‑note documentation experience in multiple computer applications. Experience with health promotion, coaching, and wellness. Knowledge of community health and social service agencies and other community resources. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours: 40 hours per week. Pay Range: $53,700 - $72,600 per year. The compensation range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job‑related skills, knowledge, experience, education, certifications, etc. Description of Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Benefits include medical, dental, and vision coverage; a 401(k) retirement savings plan; paid time off including holidays and volunteer time; paid parental and caregiver leave; short‑term and long‑term disability; life insurance; and many other opportunities. About Us Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through its Humana insurance services and CenterWell healthcare services, it makes it easier for millions of people to achieve their best health by delivering the care and service they need, when they need it. Equal Opportunity Employer Humana is an equal opportunity employer. It does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana also takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disability or protected veteran status, basing all employment decisions only on valid job requirements. This policy applies to all employment actions, including recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, pay, training, and other decisions. #J-18808-Ljbffr