MSP Systems Administrator

Systems Administrator At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. Responsibilities Infrastructure Ownership & Engineering Own the health, performance, and long‑term stewardship of Windows and Linux server environments across customer and internal platforms Architect, implement, and maintain hybrid and cloud‑first environments (Azure primarily; AWS/GCP familiarity beneficial) Lead server and infrastructure modernization efforts, including migrations, hardening, and standardization Serve as a senior technical advisor for complex infrastructure decisions and customer escalations Security, Patch Management & Resilience Proactively evaluate, test, and deploy OS, application, and firmware patches, prioritizing stability, CVE mitigation, and business impact Design, validate, and regularly test backup, recovery, and disaster recovery strategies Participate in incident response activities, including root cause analysis and post‑incident remediation Collaborate with security and compliance teams to align infrastructure with best practices and regulatory requirements Escalation & Mentorship Act as a final escalation point for complex or high‑impact issues unresolved by Tier2 technicians Provide technical guidance, coaching, and mentorship to junior administrators and help desk staff Design and deliver effective solutions by converting complex technical requirements into clear, actionable outcomes for internal teams and customers Process Improvement & Automation Evaluate existing systems, workflows, and procedures to identify opportunities for automation, standardization, and efficiency gains Develop and maintain PowerShell scripts and automation tools to reduce manual effort and improve consistency Drive documentation standards and contribute advanced resolutions and architectural guidance to the Tier2 knowledgebase Operational Excellence Manage assigned tickets and projects to completion, maintaining a strong balance between urgency, quality, and long‑term outcomes Stay current on evolving technologies, security threats, and tooling relevant to managed services environments Participate in on‑call rotations and planned after‑hours work for maintenance or incident response Education Bachelor of Science in Information Systems preferred or equivalent relevant job experience. Experience 5‑7+ years of progressive experience in systems administration within complex, multi‑tenant, or MSP environments OR demonstrated senior‑level capability with infrastructure ownership, architectural decision‐making, and escalation leadership. Certifications Microsoft Azure Administrator Associate (AZ‑104) or higher Microsoft 365 Fundamentals (MS‑900) or Enterprise‑level Microsoft certifications Equivalent certifications in AWS or Google Cloud strongly considered Security‑focused certifications are a plus (AZ‑500, SC‑300/400, etc.) Skills / Knowledge / Abilities Expert‑level troubleshooting skills with a strong analytical and root‑cause mindset. Deep experience with: Active Directory & Entra ID architecture and best practices DNS, DHCP, Group Policy, and identity management PowerShell scripting and automation Virtualization platforms (VMware, Hyper‑V) Cloud networking and hybrid connectivity Strong working knowledge of: Windows Server, Linux, and macOS environments Backup, recovery, and business continuity strategies Web‑based and SaaS application support Proven ability to: Lead through influence rather than authority Communicate clearly with both technical and non‑technical stakeholders Operate independently with minimal oversight Availability for on‑call rotation and after‑hours work as required Pass a Fingerprint‑Based Background Check Requirements Remain stationary for extended periods Ability to communicate information Ability to operate a computer Availability for on‑call rotation and after‑hours work as required Ability to pass a Fingerprint‑Based Background Check Benefits Free internet and discounts on other ALLO services 401(k) savings match up to 5% Medical, vision, and dental coverage with low employee costs Quarterly wellness challenges with extra cash deposits into checking or health savings accounts Generous earned time off (ETO) program Tuition assistance for continued education Drug‑free and tobacco‑free workplace Equal Opportunity Employer ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. #J-18808-Ljbffr ALLO Communications LLC