MSP Systems Administrator

MSP Systems Administrator page is loaded## MSP Systems Administratorlocations: Kansas City, MO: Mission, KStime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100142At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.The Systems Administrator is responsible for administration of servers both on the customer premises and in the cloud. They are also responsible for backup and patching of servers and endpoints across the entire deployment. They will also be a senior escalation resource for complex issues unable to be resolved by Tier 2 help desk technicians. This is an in office position in Mission, KS.RESPONSIBILITIES:* Provides technical assistance, consultation, and troubleshooting for issues with server hardware, operating systems, and applications.* Verifies integrity of system backups, troubleshooting where necessary.* Proactively evaluates lates patches for stability and CVE mitigation and applies them to applicable machines and groups.* Follows up on assigned tickets, pursuing them to resolution in a timely manner consistent with department goals and priorities.* Documents resolution of escalated issues into the Tier 2 knowledgebase.* Evaluates processes and procedures, looking for areas to automate or optimize.* Stays up-to-date on latest developments with IT tool stack.EDUCATION:* Bachelor of Science in Information Systems preferred or equivalent relevant job experienceEXPERIENCE:* 2-3 years in systems administration, or 3+ years in a senior helpdesk role* Preferred Certifications: Microsoft Fundamentals MS-900 and Azure Administrative Associate AZ-104. Equivalent certifications in AWS or Google Cloud may be substituted or the ability to obtain Certifications within 90 days of employmentSKILLS / KNOWLEDGE / ABILITIES:* Critical thinking skills and a strong analytical mindset* Strong oral/written communication skills. Ability to articulate technical concepts to a non-technical audience* Experience supporting and troubleshooting web-based applications* Understands Active Directory/Entra ID management concepts and best practices* Good working knowledge of networking concepts including cloud networking* Strong working knowledge of major operating systems (Windows, MacOS, Linux)* Participating in incident response team* Proficiency with DNS and DHCP servers, GPO, and PowerShell* Working knowledge of virtualization technologies including VMWare and Hyper-V* Availability for some after-hours work and participation in an on-call rotationREQUIREMENTS:* Remain stationary for extended periods* Ability to communicate information* Ability to operate a computer* Travel requirement: 10%* Possess/Maintain a valid Driver’s LicensePeople are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO: * Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.* Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.* Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.***Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.*** Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at View email address on click.appcast.io is a Drug Free and Tobacco Free Workplace.Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses. We also proudly offer innovative technology solutions for businesses of all size. #J-18808-Ljbffr