Team Lead

What We Need

Corpay is currently looking to hire a Team Lead. This position falls under our Lodging line of business and is located in Schaumburg, IL. In this role, you will be responsible for overseeing Reservation Specialists during an assigned shift, ensuring all scheduled tasks and operational functions are completed accurately, on time, and in accordance with defined procedures.

You will train, coach, and mentor team members to ensure productivity and service level agreements (SLAs) are consistently met or exceeded. This role requires strong leadership and interpersonal skills, along with the ability to perform in a fast-paced, high-pressure environment. You will report directly to the Senior Supervisor and regularly collaborate with supporting teams and departments.

How We Work

As a Team Lead, Corpay will set you up for success by providing:

• Assigned workspace in the Schaumburg, IL office
• Company-issued equipment
• Role-specific training

Role Responsibilities

The responsibilities of the role will include:

• Assigning shift activities to Reservation Specialists
• Ensuring Reservation Specialists understand and acknowledge assigned tasks
• Maintaining and updating team schedules/rosters to reflect deviations and approved changes
• Acting as the primary liaison between client duty managers and Reservation Specialists
• Working closely with clients to meet operational requirements
• Communicating with internal departments and management to resolve issues and expedite work
• Ensuring alignment and clarity before communicating instructions or information to team members
• Maintaining a positive, respectful, and professional team environment
• Reporting incidents formally and professionally to leadership and/or HR
• Leading shift resources efficiently to balance workloads and adjust priorities as needed
• Monitoring and reporting agent attendance, punctuality, breaks, and policy adherence
• Ensuring all agents have access to required tools, systems, and resources per SOPs
• Utilizing tools and technology to process, track, and report transactions
• Performing all Reservation Specialist duties as needed, including:
• Booking and updating hotel accommodations
• Last-minute hotel sourcing
• Rate negotiations
• Communicating with hotels and ground transportation vendors via phone and email
• Accurately documenting reservation data, approvals, and background information
• Supporting Reservation Specialists with real-time guidance during shifts
• Executing hotel crew relocations and communicating with stakeholders
• Completing routine Team Lead reporting and agent assignments
• Monitoring team performance for evaluations, quality assurance, and training purposes
• Providing ongoing constructive and positive feedback to team members
• Maintaining performance and core competency standards
• Advising leadership on opportunities for improvement with discretion and professionalism
• Adhering to all Corpay policies, rules, and regulations
• Assisting with special projects and additional tasks as assigned

Qualifications & Skills

• High School Diploma or GED required
• Minimum 2+ years' experience in a call center environment
• Minimum 1+ year experience overseeing or leading a team
• Previous supervisory experience required (if not a TA Connections employee)
• Airline industry call center experience preferred
• Strong understanding of call center technology and client relationship best practices
• Excellent verbal and written communication skills with strong attention to detail
• Strong organizational, analytical, and problem-solving abilities
• Ability to interact professionally with clients and partners via phone and electronic channels
• Strong interpersonal and relationship-building skills
• Ability to coach, manage, and provide feedback effectively
• Flexibility to adapt to changing schedules and customer needs
• Proficient internet research skills
• Experience with SABRE preferred
• Ability to manage multiple priorities in a high-volume environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); MS Project preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO including holidays, vacation, sick, personal, and volunteer time
• Employee discounts (wireless, gym memberships, car rentals, and more)
• Philanthropic support at local and national levels
• Inclusive and engaging culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $17-$18, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay:

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

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