DeskTop IT Technician

Providing quality and quick response to our external and internal customers. Accountable for our own actions and to the Team and to the Customer. Nimble in our thinking and ability to change the flow to meet our customers’ needs. Can DO! Yes, We are KDM! Taking pride in our work and the company. Our Team Members Are empowered to support KDM’s Customers and other Team Members to achieve our collective goals! Medical Benefits start on the first of the month after 30 days of employment for full-time Team Members. Medical Benefits: Medical Insurance Dental Insurance Vision Insurance Additional Benefits: 401k Paid Time Off Paid Holidays Life Insurance Join Our Team Location: Cincinnati, OH Job Id: 501 # of Openings: 1 DESKTOP IT TECHNICIAN KDM CORE PURPOSE OF THE JOB: Responsible for performing operational support activities across the corporate network infrastructure, including the proficient use of software and hardware tools, internet technologies, system and hardware architecture, and the effective troubleshooting of software and hardware issues. KEY PERFORMANCE AREAS: Diagnose, install, configure, and maintain network equipment, computers, and peripherals Ensure system functionality, security, backups, and optimal performance Provide 1st and 2nd line technical support to end-users and manage user accounts/access Resolve hardware and software issues and provide timely feedback to stakeholders Identify and repair equipment faults, including minor hardware maintenance and component replacement Provide technical assistance during project implementation and rollouts. Ensure compliance with IT policies, data backup procedures, and best practice standards QUALIFICATIONS / EXPERIENCE: Relevant tertiary qualification with at least 3 to 4 years’ experience, equivalent to an Information Technology Technician with hardware and software support knowledge and experience to troubleshoot end-user functionality issues Strong knowledge of operating systems, including Windows 10/11, Mac OS, and Active Directory Proficient in Microsoft Office Suite Sound understanding of networking concepts, including switches, wireless access points, and cabling Basic knowledge of SQL (advantageous) Valid driver’s license with own vehicle or reliable access to transport BEHAVIOURS & ATTRIBUTES: Strong problem-solving ability with a logical and analytical approach Customer-focused with a helpful, patient, and professional manner Ability to work under pressure and respond calmly to urgent issues High level of accountability, reliability, and attention to detail #J-18808-Ljbffr