Bilingual Customer Service Representative

Bilingual Customer Service Representative

If you are a Customer Experience professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Cudahy, WI location, the Bilingual Customer Service Representative will enter and edit customer quotes and purchase orders utilizing various tools including VPI, Salesforce Case Management and Oracle. You will operate as a central contact point for customer and sales personnel inquiries regarding order status & routing, shipping/tracking information, pricing, availability, freight, and such other questions as required. You will collaborate cross-functionally with Production, Technical Support, Purchasing and Shipping to support on-time delivery of orders. This position will have a focus on Export orders while also supporting the aftermarket and equipment sides of the business.

As a Bilingual Customer Service Representative, you will:

• Provide excellent and timely attention to our customers through answering questions, providing accurate quotations and lead-times.
• Oversee orders through completion and shipping.
• Consistently improve customer experience in terms of delivery and performance.
• Research and recommend parts using available resources, vendor information and technical data and collaboration with service and sales.
• Process Return Material Authorizations (RMAs) and Customer Allowance Requests (CARs) including daily distribution of RMA forms, issuance of weekly reports, and monthly analysis.
• Adhere to strict protocol regarding export order documentation and requirements.

Required Education, Experience, & Skills:

• High School Diploma or equivalent.
• Two (2) or more years of experience in a customer service function.
• Fluent in Spanish.
• Experience with export orders.
• Fluent in Spanish strongly preferred.
• Requires strong project management and organizational skills.
• Must be self-directed, team-oriented, and able to evaluate and effectively handle multiple priorities.
• Outstanding communication skills.
• Legal authorization to work in the United States.

Collaboration First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in the office to drive meaningful connections and to best serve our customers.

Why Work in the Greater Milwaukee Area

Cudahy is a quaint community located in Milwaukee County, where clean neighborhoods mingle with acres of parkland, major transportation access, and big-city attractions all within an arm's reach, with a small-town feel. Cudahy has six county parks and 823 acres of parkland, seasonal farmers markets in front of City Hall, and miles of beautiful lake Michigan shoreline. With lots of community involvement, the city has many family-friendly events throughout the year.

The area is home to several major league sports teams, including the Milwaukee Bucks and Milwaukee Brewers, with Lambeau Field, home of the Green Bay Packers, just 2 hours away!

Traveling in and out of the area is also a breeze! General Mitchell International Airport is just minutes away, with Chicago O'Hare International Airport just a little over an hour away.

About Our Location

The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries. We offer the latest products and solutions for industrial refrigerators and oil and gas compression. Approximately 300 employees work in Cudahy, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Cudahy location.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity and the power to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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