Service Desk Analyst

Service Desk Analyst

Primary Location: Louisville, KY

V-Soft Consulting is currently hiring for a Service Desk Analyst for our premier client in Louisville, KY.

Education and Experience"

• 1+ years in a help desk and/or client-side position supporting client device deployments.

Knowledge, Skills and Abilities "

• Demonstrated proficiency in:
• PC Hardware and Peripherals (A+ related)
• Windows OS 11
• MacBook (macOS)
• Microsoft Office/O365 (2019/2022)
• Desktop Imaging
• Patch & Update Management
• Active Directory Management

WHAT YOU'LL DO:
Job Responsibilities:

• Responsible for assisting end users with questions about supported technology platforms
• Diagnose and resolve technical hardware and software issues
• Maintain hardware accountability and inventory
• Deploy user equipment and install/configure software
• Perform applicable Active Directory account administration
• Document and publish resolutions as part of ITSM Knowledge Management
• Create, edit and maintain IT knowledge base articles and support documentation.
• Follow standard processes and procedures including escalation and compliance

Interested?


Qualified candidates should send their resumes to View email address on click.appcast.io


V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.


As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.


V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


For more information or to view all our open jobs, please visit or call View phone number on click.appcast.io.