Lobby Concierge

Overview JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description | Lobby Ambassador Job Summary The Lobby Ambassador is responsible for delivering an amazing client and guest experience and ensuring that all customers and visitors are assisted in a warm, professional, and friendly manner. This role entails delivering exceptional guest experiences through face-to-face engagement, proactive communication, and outstanding service. It ensures a seamless, consistent level of service at every user touchpoint from pre-arrival to departure. This client-facing role combines hospitality-focused service with strong people skills and enthusiasm for creating a welcoming workplace environment. Responsibilities Enthusiastically welcomes guests, anticipates their needs, and assists with arrivals, departures, and office orientations Engages visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a timely manner Maintains visibility in the workplace and schedules site walks strategically during periods of reduced reception coverage to minimize disruption Effectively pairs services to guests' needs Serves as a resident expert with contacts in local cuisine, hotels and knowledge about special attractions and events Builds connections throughout the hospitality industry Connects with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions Maintains familiarity with all services within the facility and collaborates with internal facilities management to promote a hospitality approach across services Works across teams to prepare for all arrivals, address concerns, and ensure smooth operations Demonstrates confidence, professionalism, responsiveness, and exceptional customer service Assists with support for meetings, reception, personal support and mail room where applicable Acts as a central point of contact, providing information and wayfinding for the campus, services, and activities Manages building access and security protocols, determining authorized entry Collaborates with catering services to ensure conference rooms are properly prepared with necessary amenities Liaises with building services for site maintenance coordination and check-ins Provides support for other duties and projects as business needs require Supports mail services where applicable Implements and monitors standards of service to meet and exceed expectations Qualifications Required Skills and Experience: High school diploma or equivalent Ability to travel 20-25% between three Massachusetts locations Ability to work first shift schedule (8:00 AM - 5:00 PM) Strong customer service orientation with hospitality background Physical ability to perform frequent walking between sites and standing for extended periods Excellent organizational and time management skills Desired or preferred experience and technical skills: Minimum 2-3 years previous customer service, hospitality related experience People-oriented: creating experiences that go beyond the expected Flexibility and positive attitude in managing shifting daily priorities Excellent communicator with fluency in English Ability to multi-task and prioritize while delivering elevated guest experiences Detail-oriented with strong organizational skills Proactive self-starter with creative problem-solving abilities Working knowledge of IT tools and Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook) Experience with ticket generation systems Working Conditions and Compensation Successful candidates will begin in a temporary capacity (90 days) with potential to transition to a permanent position This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation: 50,505.00 USD per year This range is an estimate; final compensation is subject to qualifications, location, market conditions, and internal considerations Location: On-site - Boston, MA; Boxborough, MA; Maynard, MA Application and Location Notes If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table. Benefits 401(k) plan with matching contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Privacy and Legal Notices JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. See the Candidate Privacy Statement and Equal Employment Opportunity policy for details. For questions or accommodations, contact View email address on click.appcast.io. This job posting may include required background checks and state/local notices as applicable. Pursuant to applicable laws, candidates may be subject to background checks and other screening. This position is on-site in the specified locations and may require travel as described. Location On-site - Boston, MA; Boxborough, MA; Maynard, MA #J-18808-Ljbffr