Accounts Receivable Specialist, NA

Accounts Receivable Specialist

Vantage is seeking an Accounts Receivable Specialist to join our Accounting Operations team and support the financial relationship with our North American customers. This role is responsible for full-cycle accounts receivable activities, including billing, cash application, account reconciliation, and customer account management. The specialist will also maintain the customer database, ensuring the accuracy of operational and financial information. In addition, this role will support month-end close activities by reconciling key accounts, preparing aging reports, and maintaining a strong financial documentation and archival system.

This role operates with significant autonomy, managing large projects with limited oversight and engaging with senior-level managers or directors. The specialist handles complex challenges in invoice reconciliation, customer relationships, and process optimization, while contributing to the development and implementation of new products, processes, standards, and operational plans that drive efficiency, accuracy, and strategic initiatives within the accounts receivable function.

Essential Job Functions:

• Manage the administrative relationship with customers, including billing, cash receipts, and holistic maintenance of customer accounts and subledgers.
• Collaborate closely with internal and external stakeholders to ensure efficient processes seamless information flow and to provide responsive support.
• Work cross-functionally to address issues arising from growth in the customer base, with a strong emphasis on customer service.
• Analyze accounts receivable processes and recommend improvements to enhance accuracy, efficiency and compliance.
• Maintain accurate and current accounts receivable records and an organized and compliant financial document management and archival system.

Duties:

• Create and maintain customer accounts, tenant database and related documentation in real-time.
• Process customer billing, record cash receipts, and reconcile both customer accounts and related general ledger accounts.
• Conduct collection activities and escalate issues when necessary.
• Partner with the Head of Enterprise Sales and Technical Coordinators to align commercial and financial operations.
• Execute internal controls related to customer accounts, including ensuring fiscal compliance of sales transactions.
• Organize, classify, and archive Company financial documents.
• Perform additional duties and special projects as assigned by management.

Job Requirements:

• Degree in Accounting or related field preferred.
• 25 years of experience in a similar role within a large or complex finance organization.
• Ability to read and interpret complex contractual language and entity structures.
• Experience in the data center, real estate, construction, or service industries preferred.
• Strong ability to manage sensitive issues and respond effectively to complex inquiries.
• Excellent organizational skills and ability to manage multiple priorities independently.
• Demonstrated thoroughness, professionalism, and strong interpersonal skills.
• Resourcefulness and ability to operate autonomously in a high-growth, fast-paced environment with evolving processes.
• Exceptional customer-service orientation with both internal stakeholders and external partners.
• Experience with Yardi Voyager preferred.
• English required; French language skills are an asset.
• Proficiency with Windows and Office 365.
• Intermediate Excel skills, experience with customer portals, and comfort with technology preferred.
• Strong aptitude for working with IT systems and maintaining confidential records.
• Ability to interpret written, verbal, diagrammatic, or scheduled instructions.
• Ability to travel up to 5%, with potential for increased travel as business needs evolve.

Physical Demands and Special Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details:

• Salary Range: $60,000 - $70,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.