Member Services Representative

Member Services Representative

LHH Recruitment Solutions is seeking a customer-focused Member Services Representative on behalf of a client in the Baltimore area. This temporary opportunity is ideal for individuals with previous banking or financial institution experience who enjoy helping customers, solving problems, and building lasting relationships.

The successful candidate will serve as a key point of contact for members, providing professional and responsive support while assisting with a variety of banking-related transactions and account services.

Key responsibilities include:

• Delivering exceptional member service through in-person, phone, and electronic communication
• Assisting members with account questions, transactions, and service requests
• Processing deposits, withdrawals, payments, and other routine banking transactions
• Supporting account opening and maintenance activities
• Educating members on available financial products and services
• Ensuring compliance with established policies, procedures, and regulatory requirements
• Researching and resolving member concerns in a timely and professional manner
• Maintaining accurate records and documentation

Qualifications include:

• Previous experience in banking, credit union operations, lending, teller services, or financial customer service required
• Strong interpersonal and communication skills
• Ability to multitask and manage competing priorities
• High level of accuracy and attention to detail
• Proficient computer skills, including Microsoft Office
• Professional demeanor and commitment to providing excellent member service

This is an excellent opportunity to gain additional experience with a well-established financial institution while making an immediate impact on the member experience. Apply today to learn more.