Member Services Representative

Job Description

Job Description

Member Services Representative (Banking Experience Required)

Location: Baltimore, MD Position Type: Temporary

LHH Recruitment Solutions is seeking a customer-focused Member Services Representative on behalf of a client in the Baltimore area. This temporary opportunity is ideal for individuals with previous banking or financial institution experience who enjoy helping customers, solving problems, and building lasting relationships.

The successful candidate will serve as a key point of contact for members, providing professional and responsive support while assisting with a variety of banking-related transactions and account services.

Key Responsibilities:

• Deliver exceptional member service through in-person, phone, and electronic communication
• Assist members with account questions, transactions, and service requests
• Process deposits, withdrawals, payments, and other routine banking transactions
• Support account opening and maintenance activities
• Educate members on available financial products and services
• Ensure compliance with established policies, procedures, and regulatory requirements
• Research and resolve member concerns in a timely and professional manner
• Maintain accurate records and documentation

Qualifications:

• Previous experience in banking, credit union operations, lending, teller services, or financial customer service required
• Strong interpersonal and communication skills
• Ability to multitask and manage competing priorities
• High level of accuracy and attention to detail
• Proficient computer skills, including Microsoft Office
• Professional demeanor and commitment to providing excellent member service

This is an excellent opportunity to gain additional experience with a well-established financial institution while making an immediate impact on the member experience. Apply today to learn more.

Pay Details: $23.00 to $25.00 per hour

Search managed by: Audrey Bevel

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.