Account Supervisor

Account Supervisor

Hi there—at Razorfish, we're leaders in what's next. Since the dawn of the internet, we've helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record. Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what's coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn't be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence. If you're motivated to work alongside top performers, push the boundaries of what's possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

The Account Supervisor plays a key role in supporting both day-to-day client communications and the successful execution of creative projects. This individual will independently lead tracks of work, while also supporting Account Leads on larger initiatives and processes—ensuring our strategy and creative delivery process is followed through to hand-off. You should be self-directed, solution-oriented, and confident in influencing team actions to meet both internal expectations and client satisfaction. You will be expected to independently manage multiple workstreams, maintain strong internal and external relationships, and contribute to high-quality creative and strategic deliverables.

Responsibilities

Client & Project Leadership

• Serve as the primary day-to-day contact across assigned projects, building strong rapport with client counterparts.
• Lead or support client meetings, briefings, and presentations, ensuring agendas, materials, and follow-ups are well-prepared and aligned to objectives.
• Review client deliverables for brand and strategic alignment, consistency, and completeness across all feedback rounds.
• Clearly and professionally articulate feedback, timelines, and deliverable expectations to internal teams.
• Manage multiple workstreams (2–4 project types concurrently), ensuring deadlines are met and quality standards are upheld.
• Proactively identify and address smaller client issues or project escalations in collaboration with Delivery and Account Leadership.

Internal Collaboration & Communication

• Partner closely with Delivery and Creative teams to ensure accurate tracking of deliverables, timelines, and progress updates.
• Coordinate internal communications such as status documents, meeting notes, and feedback summaries.
• Proactively bring in senior team members when additional support or escalation is needed.
• Drive momentum on assigned projects by ensuring accountability, clarity of roles, and timely execution.
• Informing/collaborating with the Analytics team to inform of creative updates

Process Ownership & Operational Support

• Manage discovery and content strategy deliverables, ensuring alignment across client stakeholders, strategy creative, and cross-functional teams.
• Support the creative trafficking process; managing the handoff of creative assets to the media production team and internal creative rotation documents
• Transferring and organizing client feedback for internal use
• Maintain organizational systems that enable seamless collaboration and delivery across departments.

Qualifications

5+ years of experience including leading digital projects across multiple channels in a digital or advertising agency Ability to solve problems independently and influence teams to achieve desired outcomes. Self-starter who takes initiative to identify opportunity areas, offer solutions and act on them. High attention to detail and strong time management and organizational skills. Exceptional written and verbal communication skills. Flexible and adaptable to evolving situations and needs. Ability to build and nurture successful relationships with clients, internal teams, and other stakeholders. Microsoft Office experience (Excel, Outlook and PowerPoint).