Service Advisor

Service Writer

Northeast Acura has been a trusted name in the automotive industry for nearly 40 years, providing exceptional service and a hassle-free experience to our customers. Located in Latham, NY, we are dedicated to offering top-notch Acura sales, service, and financing while ensuring a welcoming environment for all.

As a Service Writer at Northeast Acura, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.

Why Work With Us?

• Competitive compensation package
• Comprehensive benefits, including health, dental, and vision
• 401(k) retirement plan with company match
• Ongoing training and development opportunities
• A supportive, team-oriented work environment
• Opportunity to work with one of the most trusted automotive brands in the world

Key Responsibilities:

• Greet customers and ensure a warm, professional, and welcoming experience
• Assess vehicle issues and maintenance needs, offering expert advice and recommendations
• Prepare detailed repair orders, including costs, services required, and estimated timelines
• Act as a liaison between technicians and customers, keeping clients informed throughout the repair process
• Promote and upsell additional services or products that benefit the customer
• Ensure all services are performed to Honda's quality standards and customer satisfaction

Qualifications:

• Previous experience in an automotive service advisor role preferred
• Strong understanding of vehicle maintenance and repair processes
• Exceptional communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficient with computer systems and repair order software
• Passion for delivering outstanding customer service
• Must have a valid driver's license and clean driving record

If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Northeast Acura!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Rotating weekends
• Weekends as needed

Ability to Commute:

• Latham, NY 12110 (Required)

Work Location: In person