Business Analyst - Philadelphia, PA

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description
Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?
Primary Purpose

PRIMARY PURPOSE OF POSITION
Perform general analysis and prepare reports to support business operations. Conduct modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.). Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Develop and organize performance reports for both internal and external use. Contribute to the development of shortterm and long-range business planning. Provide analytical and operational support to the business unit. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES
Support and contribute to the development of short-term and long-range business planning. Conduct modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g., operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc.).
Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.
Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.).
Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs).
Perform analysis of the operation's cost elements to ensure effective and efficient operations.
Prepare and analyze detailed standard and non-standard reports.
Develop, organize and present detailed performance reports for both internal and external use.
Provide analytical and operational support to the business unit.

Job Scope

JOB SCOPE
This is an individual contributor position that works under general supervision and frequently performs non-routine work. This position is expected to resolve most questions and problems through interaction with internal and/or external stakeholders, executives, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels. On occasion, may mentor less experienced colleagues.
May require working extended hours and/or shift work to support business operations.

Additional Qualifications/Responsibilities

Minimum Qualifications

MINIMUM QUALIFICATIONS
Bachelor's degree in Business or Engineering AND 2 - 4 years related business experience, or in lieu of Bachelor's degree, a minimum of 3 - 6 years relevant business experience is required.
General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).
General proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e.g., workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.
Ability to provide general analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis. General analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis.
General analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis. Experience in business case development and ability to effectively present business cases to business unit leadership.
Customer driven with good oral and written communications skills and general analytical, problem solving and project management skills.
General knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance. Ability to analyze organizational data and problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.

Preferred Qualifications

PREFERRED QUALIFICATIONS

Proficient in digital platforms across eChannels, including web, mobile applications, and IVR (Interactive Voice Response), with a strong focus on application usability, layout, and design.
Proven experience executing User Acceptance Testing (UAT) to support both pre-deployment and post-deployment
validations, ensuring application quality, stability, and release readiness. Broad experience in digital self-service capabilities, customer service operations, and market research.
Proven ability to plan and execute projects and initiatives, successfully managing multiple priorities across cross-functional teams.


Benefits

Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $66,400.00/Yr. - $91,300.00/Yr.
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more