Medical Front Office Specialist

Job Description

Job Description

Front Office Specialist

Rizk Ortho | Busy Orthopedic Surgical Practice

About the Role

We are looking for an experienced, warm, and highly organized Front Office Specialist to be the face of our clinic. In this role you are the first person our patients see and the first voice they hear, so you set the tone for their entire visit. You will work hand in hand with our front office team, our clinical staff, and our physician in a fast moving orthopedic practice where no two days look the same.

If you thrive in a busy environment, love taking care of people, and take pride in keeping things running smoothly, we would love to meet you.

What You Will Do

Patient reception and communication You will greet every patient with warmth and professionalism, answer incoming calls, manage the front desk flow, and make sure patients feel cared for from the moment they walk in. You will be comfortable speaking with patients about their appointments, paperwork, and next steps in a clear and friendly way.

Scheduling and appointment management You will book new and follow up appointments, coordinate surgical and procedure scheduling, manage the daily provider schedule, confirm upcoming visits, and handle rescheduling and cancellations while keeping the calendar accurate and efficient.

Patient check in and check out You will check patients in upon arrival, verify and update demographic and contact information, collect copays and balances, and complete the check out process including scheduling any needed follow up visits before the patient leaves.

Insurance eligibility and verification You will verify insurance eligibility and benefits before appointments, confirm coverage details, identify authorization or referral requirements, and communicate any patient responsibility clearly and kindly.

Records and chart organization You will keep patient charts, folders, and documentation organized and up to date, scan and file records accurately, and make sure everything is in order and ready for each provider before the patient is seen.

Daily operations support You will review and prepare the schedule each day, flag any gaps or conflicts, coordinate with the back office and clinical team, and help keep the front of the clinic clean, welcoming, and well stocked.

What We Are Looking For

We are looking for someone who has:

• Prior front office experience in a medical or surgical practice, orthopedic experience is a strong plus
• Hands on experience with eClinicalWorks (eCW) is highly preferred
• Working knowledge of insurance eligibility and benefit verification
• Excellent phone, communication, and interpersonal skills
• Strong organization skills and attention to detail
• The ability to stay calm, friendly, and efficient in a busy environment
• A team first attitude and a genuine love for helping patients
• Reliability, professionalism, and a positive presence at the front desk

Why You Will Love Working Here

We have built something special here, and we mean it. You will be joining an amazing environment with a wonderful physician and a supportive, close knit team that truly works together. As one of the faces of our clinic up front, your role matters and your contribution is seen and appreciated every single day.

We offer a positive workplace, room to grow, and the chance to do meaningful work that makes a real difference in our patients lives.

How to Apply

If this sounds like you, we would love to hear from you. Please submit your resume and a short note telling us a little about yourself and your experience.

We look forward to welcoming you to the team.