Client Service Representative

Customer Service Representative

Village Veterinary Medical Center is looking for a full-time Customer Service Representative to join our team as part of the Thrive Pet Healthcare community in Knoxville, TN.

Village Veterinary Medical Center is a general practice located in Farragut, Tennessee, focused on providing compassionate care for pets at every stage of life. We offer a full range of services including preventative care, advanced diagnostics, surgery, and treatment for illness or injury.

Our team is dedicated to delivering high-quality veterinary medicine while emphasizing client education and partnership in each pet's care journey.

We maintain a fast-paced, culturally strong, and team-driven work environment, supported by a loyal client base who consistently goes above and beyond for their petstreating them as true family members.

We take pride in our core values of teamwork, service, and exploration, and we are committed to fostering both personal and professional growth within our practice.

Hospital Hours MondayFriday: 7:30 AM 6:00 PM Saturday: 8:00 AM 2:00 PM

About the Role

Customer Service Representatives (CSRs) are the heart of client communication and the first impression of our practice, both on the phone and in person. In this role, you will help ensure a seamless and positive client experience while supporting the medical team and maintaining efficient hospital operations.

CSRs combine exceptional customer service, organization, and compassion to support clients and patientsespecially during potentially stressful situationswhile keeping the front desk running smoothly.

Key Responsibilities

• Greet clients and patients warmly and professionally
• Answer and direct incoming calls
• Schedule and confirm appointments
• Maintain communication between clients and medical team
• Prepare and maintain medical records
• Process payment and financial transactions
• Maintain a clean reception area
• Perform administrative duties
• Excellent verbal and written communication skills
• Possess exceptional customer service skills
• Effectively manage multi-line phone system

You'll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skill-it programs. You can build your skills through:

• Our vast, diverse, and free library of continuing education courses ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills.
• A program designed to teach you the fundamentals of running pet hospital.

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• Free CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $16 - $19/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve. Learn more at thrivepetcare.com. We welcome you to join our story and join where #WeThriveTogether.