Internet/BDC Coast Buick GMC Hummer

Job Description

Job Description

Automotive BDC Representative

We are looking for a motivated, energetic, and experienced Automotive BDC Representative to join our growing dealership team.

IMPORTANT: Previous working experience with VinSolutions CRM is REQUIRED for this position.

This position is responsible for connecting with customers who have expressed interest in purchasing a vehicle and turning those opportunities into quality showroom appointments for our sales team.

• Respond quickly and professionally to internet and phone leads

• Make outbound calls, texts, and emails to prospective customers

• Follow up consistently with unsold customers and previous opportunities

• Schedule, confirm, and manage sales appointments

• Maintain accurate customer notes, tasks, and follow-up activity in VinSolutions CRM

• Properly manage leads and customer activity within VinSolutions

• Work closely with Sales Managers and the sales team

• Re-engage customers who have stopped responding

• Help create a professional and welcoming customer experience before the customer ever enters the dealership

• Meet individual and department goals for appointments, shows, and sold customers

• Must have previous working experience with VinSolutions CRM

• Strong communication and phone skills

• Comfortable making a high volume of outbound calls and customer contacts

• Ability to communicate professionally through phone, text, and email

• Organized and able to manage multiple customers, leads, and follow-up tasks

• Coachable and willing to follow dealership processes

• Dependable and able to work in a fast-paced automotive environment

• Automotive BDC, internet sales, automotive sales, call center, or similar customer-facing experience preferred

• Competitive compensation

• Performance-based earning opportunities

• Professional training and development

• Established customer lead opportunities

• Supportive sales and management team

• Opportunity for advancement within the dealership

• Employee benefits available to eligible team members

We are looking for someone who understands that consistent follow-up creates opportunities .

The right candidate is comfortable on the phone, knows how to properly work and manage leads in VinSolutions , stays organized, follows the process, and understands the importance of getting customers through the door.

If you are competitive, dependable, coachable, experienced with VinSolutions, and ready to perform in a fast-paced automotive environment, we want to hear from you.

Apply today to join our team.