Customer Experience Supervisor

Full-time

Mosquito Joe of Palm Beach and Tampa Bay

Central, LA

: Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
What you can expect
Work Life Balance
Competitive Pay
Fun Work Environment
No Nights, Limited Weekends & Holidays
Paid Training
You might be just who we're looking for Mosquito Joe is looking for an organized, positive and professional Customer Experience Supervisor to join our growing team. In this role, you'll oversee the day-to-day operations of the business and training of office staff to deliver a best-in-class customer experience. This is an on-site role at our Orlando Office. What your days will look like
Supervise office staff to resolve issues, both specific and procedural, with call flow in the service department
Supervise customer service activities ensuring that customers are provided with accurate information in a timely and courteous manner
Handle escalated issues for customers
Supervise and execute customer sales process via phone and online sales channels
Supervise and manage customer accounts
Handle customer calls/correspondence for service, scheduling, invoicing, and billing inquiries on a daily basis
Complete billing and invoicing of customers on a daily basis
Communicates with management to resolve service and scheduling issues
Daily, weekly, monthly tracking of business performance against plan
Maintaining a healthy and safe working environment
Provides day to day leadership functional training to ensure staff development and effective contribution to the overall operation
Some non-negotiables
Bachelor's Degree, preferably in a related field such as Business or Operations Management, or 5 years of work experience
Minimum 1-year of supervisory experience
Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
Strong administrative, organization, phone and filing skills
A little about us Mosquito Joe is more than just a company that offers mosquito and outdoor pest control services. We're a locally-owned business that is a part of the Neighborly® family of Home Service franchises.
All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mosquito Joe® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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Vacancy posted 2 days ago

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